Author: Daryl Vaz

A Quick Guide to Warehouse Inventory Management in 2020


  • A Quick Guide to Warehouse Inventory Management in 2020

The holidays are fast approaching, and that means retailers and wholesalers must be efficient in organizing their products and managing the inventory of their products.

Depending on the size of your operation, how you manage your products may differ. However, warehouse inventory management is not just a requirement for compliance with SEC regulations and the Sarbanes-Oxley Act (SOX) for public companies—it’s crucial to the success of any retail company.

We’ve put together this brief guide to help you understand the basics of warehouse inventory management.

What Is Warehouse Inventory Management?

Warehouse inventory management is the system used to organize and track all of the company's owned products. For warehouse operations, this helps to ensure the right level of inventory is in the right place at the right time. Inventory is then converted to revenue once it’s sold.

In the United States, manufacturers, retailers, and merchant wholesalers carried more than $1.9 trillion in inventory in June 2018, according to the U.S. Census Bureau.

Accurately evaluating the inventory for the company’s balance sheet requires either physical stock count or an automated inventory system that creates an accurate record of each inventory-related transaction.

This quantitative product management differs slightly from a company’s warehouse management system (WMS), an umbrella term that supports the entire operation of a warehouse, including inventory management.

The best warehouse inventory management systems keep track of products and provide actionable business intelligence, such as identifying trends in product performance and sending reorder notifications when stock is low.

Current warehouse inventory management systems are outdated and often haven’t embraced everything automation has to offer.

Features of Inventory Management

There are many steps involved in warehouse inventory management, some of which include:

  • Picking and packing
  • Shipping
  • Managing locations
  • Receiving orders
  • Tracking inventory levels
  • Cycle counting
  • Generating reports
  • Providing business insights

What Are the Different Types of Inventory Management?

Manual

Every step of the delivery, tracking, loading, and data manipulation is done by workers. This manual system can increase the risk of human error at any point in the inventory management process. If there is ever a mistake, the only method of resolving the problem is another manual re-do.

Another downside to this type of inventory management is its unsustainability for more significant warehouse operations. Without computerized report generation, companies may see difficulties in turning paper-based information into useful data.

Barcode

This system uses the familiar label of black stripes that are affixed to the product, packaging, or pallet. Using wearable barcode readers, workers can speed up warehouse inventory management and save seconds scanning per item. This digital format is efficient and accurate by counting goods in real-time.

RFID

Radiofrequency identification tags are found in two configurations: active and passive. Active systems use battery-operated tag readers located throughout a warehouse and updates of inventory count and location. Passive systems are read-only when someone activates the readers through hand-held devices. Passive technology can be read at up to 40 feet, while active readers are effective up to 300 feet, but both systems automatically record inventory.

Warehouse Robots

With growing advancements in technology and automation, companies are starting to turn to optical systems mounted on the ground or aerial platforms. These systems use machine learning to read existing labels without barcodes or RFID and maintain accurate, up-to-date inventory.

Warehouse Inventory Automation: Is This the New Norm?

Modern supply chains are more complex than ever. Traditional manual processes are no longer viable for businesses that want to optimize workflows and reduce wasted resources.

Automation is the natural solution to these problems. It’s ideal for individual warehouses or companies that support numerous locations across the entire supply chain.

Effective fulfillment requires sophisticated solutions that are able to predict trends, make actionable recommendations, and increase the visibility of potential issues before they turn into larger problems.

Successful manufacturers, 3PLs, and retailers know the importance of optimized supply chains. That’s why they’ve heavily invested in cloud-based automation solutions for their supply chains.

Automate Your Warehouse Inventory Management With Tangentia

Here at Tangentia, we understand the transformative difference automated solutions can make for your business.

When you’re processing hundreds or thousands of pallets or cartons per day, automated processes can significantly save time, effort, and costs. For many retail companies, creating greater warehouse inventory management efficiency translates to a multi-million dollar impact.

Are you interested in learning more about warehouse inventory management automation? Get in touch with Tangentia today to learn more.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
Read Now

Monthly Tangentia Byte October 2020

  • Monthly Tangentia Byte
    October 2020






Tangentia Byte – October 2020

‌
The COVID-19 pandemic is a rapidly evolving situation. Parts of the globe are now preparing for a second lockdown and the impact it will have on their business and workforce.

Since March, Tangentia has been busy helping our clients deploy automation and bots to ensure business continuity through out the pandemic. We have the automation expertise and solutions that will meet your unique business needs from fractional bots, bot-as-a-service or custom designed bots. We can help you with your digital transformation goals.



5 Ways to Prepare for the Holiday Season in the Age of the New Norm
The world’s a different place than it was over eight months ago. Supply chains continue to be tested, manufacturing is still playing catch up, and digital transformations are no longer a luxury—they’re essential. Businesses in all industries find themselves at a crossroads: embrace digital technologies or die.


How Just-In-Time Inventory, EDI, and RPA Keep Your Business at Its Most Efficient
When it comes to your company’s supply chain, one of the most common weak links is inventory management. There are very few businesses that handle their inventory management well. Typically, retail businesses face problems scaling up their inventory management systems as they grow.



Infographic:
Revolutionize the Way You Handle AP/AR
44% estimated potential globally for RPA in finance and accounting. RPA will allow you to spend less time on the tedious tasks of finance and accounting, all while reducing errors and lowering costs.
View our latest infographic on why RPA for financial services.


Building Resiliency Through Automation & AI: The IBM Watson Difference
Download our whitepaper to learn how automation works within a company at both macro and micro levels, what components you should understand before starting your automation journey, and why RPA and IBM Watson are the ideal fit for your next automation solution.
Tangentia is featured amongst the “Top 10 Most Valuable Digital Transformation Companies of 2020” by Analytics Insight®
Customer Spotlight


Tangentia is a proud B2B partner of Booch Organic Kombucha!
Booch Organic Kombucha is Ontario’s craft kombucha company, fermenting quality kombucha with 100% organic fruits, botanicals & love.
To learn more about Booch Organic Kombucha’s raw, organic and hand-crafted products, click here

5 Ways to Prepare for the Holiday Season in the Age of the New Norm


  • 5 Ways to Prepare for the Holiday Season in the Age of the New Norm

The world’s a much different place than it was over eight months ago. Supply chains continue to be tested, manufacturing is still playing catch up, and digital transformations are no longer a luxury—they’re essential. Businesses in all industries find themselves at a crossroads: embrace digital technologies or die.

And with the 2020 holiday season fast approaching, it’s no secret that this will be a holiday season unlike anything we’ve ever seen.

But what can you do to prepare? And how can you ensure your business is ready to capitalize on this new norm?

1. Expand Your Ecommerce Capabilities

The best way to protect your business is to expand your ecommerce capabilities. We are living in a new world, and that means a holiday season full of unknowns.

The days of selling your products through a single channel are gone. Successful ecommerce sellers and brands are already focusing on a multi-channel approach.

But what does this mean? Your company needs to explore all avenues—whether that’s selling through brick and mortar retailers, Amazon, dropshipping, or something else. Choice is king today, and you need to give your customers the luxury of choice.

The new push for digital has made this easier than ever. You can easily configure your existing systems to meet the trading requirements of new channels, ensure your products are properly specked, and ready for shipment come the holiday season.

But don’t wait too long. You need to get accepted and onboarded in the system before it’s too late.

2. Ensure Your EDI System Is Up to Speed

You rely on your cloud EDI system to do a lot of the heavy lifting for your business. It keeps you compliant with your trading partner’s requirements, streamlines and automates workflows, and ensures your data is compatible and standardized.

You need to act quickly before the busy holiday season, and that means having an integrated EDI system that keeps up with changing demand.

Take the time now to assess your current EDI system to see whether it’s meeting your needs, can cope with increasing holiday demand, and future shopping trends in the ever-evolving world of ecommerce.

3. Optimize Your Inventory NOW

You need to start optimizing your inventory immediately to avoid getting blindsided when the holiday season hits.

Remember, your retail trading partners are overworked, short-staffed, and struggling to cope with increasing demand.

Take the time to optimize your inventory. Look at what items are low in stock (or at risk of going out of stock). Go the extra mile and tell retailers what products they should restock based on your sell-through and inventory data.

4. Be Wary of New Retail Relationships

Many businesses have forged new relationships with retailers that were more prepared for this new digital-first world.

But keep in mind, these new relationships are still an unknown. It’s important to protect your business by diversifying and not over-relying on any single new retailer too much.
Make sure you communicate with your trading partners at all times, so you can meet their trading requirements, fill orders, and work through hiccups as they occur.

5. Be Prepared for the Unknown

Experts will try and predict this holiday season—but the truth is? We don’t know what’s going to happen. This is uncharted territory in the digital age.
Will consumers flock to brick and mortar stores, malls, and other popular holiday locations? Or will they go all-in with digital?

The best thing you can do is to prepare for these trends. Here’s what we recommend:

  • Ensure you have enough merchandise to restock retailers should they sell through initial orders
  • Have a stock replenishment plan in place with your retailers
  • Develop a rock-solid fulfillment strategy that leverages a powerful fully integrated EDI system, sets expectations with retailers, and keeps shipments on time and on budget.

Need Help Preparing for the 2020 Holiday Season? Tangentia Can Help

The 2020 holiday season promises to be an exciting one, for one reason or another. Here at Tangentia, we’ve been helping our clients optimize their cloud EDI systems in preparation.

Are you looking to do more with your EDI system? Get in touch with our EDI specialists to see how you can leverage enhanced functionality, automation, and more to improve your workflows.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
Read Now

Monthly Tangentia Byte September 2020

  • Monthly Tangentia Byte
    September 2020

‌
The reality is 2020 has forced organizations to adapt to new challenges and change the way they do their day-to-day operations. At Tangentia, we help organizations rapidly deploy solutions and platforms that ensure business continuity and resilience.
Contact us today to discuss your RPA and Automation journey.



TIA Digital Worker
Efficiency in business is all about making the most out of your workforce. The Tangentia Intelligent Automation (TIA) Digital Worker is a state-of-the-art digital workforce that is made up of digital workers pre-programmed with a wide variety of industry standard processes that can integrate smoothly with any business system.


What is Robotic Process Automation?
80% of business are using or considering
RPA technology to manage their
financial processes.
View our latest infographic on the benefits of RPA for your business and discover how you can start utilizing automation today.



Building Resiliency Through Automation & AI: The IBM Watson Difference
Download our whitepaper to learn how
automation works within a company at both macro and micro levels, what components you should understand before starting your automation journey, and why RPA and IBM Watson are the ideal fit for your next automation solution.


Start Your Next Artificial Intelligence Project
With IBM Watson Integration
IBM Watson provides your company with a sophisticated AI tool that can help you harness the power of AI technologies. Put your data to work for you with a solution that is more efficient, protects your data, and re-imagines your workflows.


Tangentia is awarded “Excellence in Business Process Automation 2020 – IMEA” from Automation Anywhere.


Manufacturing organizations are turning to technologies like RPA to simplify and accelerate back-office processes. RPA is the perfect solution for manufacturing and industrial companies looking to automate repetitive and time-consuming tasks to enable their workforce to focus on innovation and customer satisfaction.
Join Tangentia and UiPath on October 7th at 5:00pm IST, as we discuss how RPA and a digital workforce enables the manufacturing industry to save on operational costs, streamline processes and gain new efficiencies.
Indus Motors Customer Testimonial

There’s no better time than now to adopt Cloud. For us at Indus Motors, it’s been a seamless experience, right from awareness to visualizing the end state of our transformed business. We were particularly keen on a few aspects while selecting our automation partner – short lead time for adoption, ease of use, scalability and repeatability across processes. We found an effortless match when we evaluated Automation Anywhere through Tangentia, our technology partner. We are excited about the future of our business with automation and are proud to be the first A2019 customer for Automation Anywhere in India.


‌
The COVID-19 pandemic is a rapidly evolving situation. Parts of the globe are now preparing for a second lockdown and the impact it will have on their business and workforce.

Since March, Tangentia has been busy helping our clients deploy automation and bots to ensure business continuity through out the pandemic. We have the automation expertise and solutions that will meet your unique business needs from fractional bots, bot-as-a-service or custom designed bots. We can help you with your digital transformation goals.



5 Ways to Prepare for the Holiday Season in the Age of the New Norm
The world’s a different place than it was over eight months ago. Supply chains continue to be tested, manufacturing is still playing catch up, and digital transformations are no longer a luxury—they’re essential. Businesses in all industries find themselves at a crossroads: embrace digital technologies or die.


How Just-In-Time Inventory, EDI, and RPA Keep Your Business at Its Most Efficient
When it comes to your company’s supply chain, one of the most common weak links is inventory management. There are very few businesses that handle their inventory management well. Typically, retail businesses face problems scaling up their inventory management systems as they grow.



Infographic:
Revolutionize the Way You Handle AP/AR
44% estimated potential globally for RPA in finance and accounting. RPA will allow you to spend less time on the tedious tasks of finance and accounting, all while reducing errors and lowering costs.
View our latest infographic on why RPA for financial services.


Building Resiliency Through Automation & AI: The IBM Watson Difference
Download our whitepaper to learn how automation works within a company at both macro and micro levels, what components you should understand before starting your automation journey, and why RPA and IBM Watson are the ideal fit for your next automation solution.
Tangentia is featured amongst the “Top 10 Most Valuable Digital Transformation Companies of 2020” by Analytics Insight®
Customer Spotlight


Tangentia is a proud B2B partner of Booch Organic Kombucha!
Booch Organic Kombucha is Ontario’s craft kombucha company, fermenting quality kombucha with 100% organic fruits, botanicals & love.
To learn more about Booch Organic Kombucha’s raw, organic and hand-crafted products, click here

Monthly Tangentia Byte August 2020


  • Monthly Tangentia Byte
    August 2020

‌
Digital Workers in the Workplace Driving Digital Transformation
Digital workers working side by side with employees is on the rise. If your organization is looking to automate mundane tasks in Accounts Payable, Finance or HR, we can help. Utilizing the robust capabilities of our partners such as Automation Anywhere, UiPath, IBM and Blue Prism, we can build an affordable solution that helps you cut costs and save time.
To book a demo with one of our RPA solution experts to discuss the impact of
Digital Workers for your organization, click below.



How AI Can Support the New (and Old) Way of Learning
While many schools hope to see their students back in classrooms, the reality is often a hybrid model of learning, with some or all of it done remotely. Fortunately, the technology exists to make the remote learning journey a smooth one.


TIA Chatbot for
Intelligent Education
TIA offers intelligent chatbot & voice capabilities making it possible to efficiently provide students & the general public accurate & timely answers to their
questions, improving their overall communication experience.



Meet New Government of India GST Compliance Requirements
Your organization has 30 days to get compliant in India with new GST E-invoicing requirements. Get compliant within 2 weeks with Tangentia E-invoicing Gateway to ensure you meet the deadline of October 1st, 2020.


Introducing TIA Industry Accelerators
The TIA IA is built to serve the needs of various industries, offering deployment-ready software solutions built to accelerate business processes. Its capabilities can be extended, modified or customized, depending on the individual needs of the company, making it the ideal solution for process automation.


All of us at Tangentia are proud to receive The CEO Story’s Company of the Year 2020 award. We thank all our customers, partners and associates globally for helping us achieve this success.
Click the link below to read our CEO, Vijay Thomas’s take on how during these trying times, Tangentia has risen above the storm, and then some.


Higher Education Institutes across the globe are turning to chatbots and AI to improve the student experience, provide virtual learning assistance, and accelerate student support services.
If you have considered AI and virtual-assisted chatbots for your institution, attend our webinar on September 2nd @ 4:00pm IST where we will discuss our success stories and introduce TIA (Tangentia Intelligent Automation) chatbot.
Tangentia is a proud sponsor of the FADA (Federation of Automobile Dealers Association) AGM 2020 happening this weekend 5th September, 11:00am IST

How AI Can Support the New (and Old) Way of Learning


  • How AI Can Support the New (and Old) Way of Learning

When COVID-19 made its presence know in early 2020, everything ground to a halt – including school. A whopping 1.6 billion children in 191 countries were out of the classroom for the remainder of their school year, with parents trying desperately to help them learn at home. Meanwhile, education institutions, private schools and teachers around the world have been scrambling to map out a strategy for bringing kids back to school in the fall. Those strategies are now in place and kids are going back.

The development of the new back-to-school strategy has created the need to adopt technology that will support remote learning. And while many schools hope to see their students back in the classroom, the reality is often a hybrid model of learning, with some of it done remotely, or a full remote learning schedule. Fortunately, the technology exists to make this remote learning journey a smooth one.

RPA to the Rescue

AI In Education & Private School Learning Environments Not long ago, it was thought that the adoption of artificial intelligence (AI) technology in the classroom would lag far behind that of other industries. However, the need for remote learning that COVID-19 has created is shining new light on the need for AI technology to support learning.

Fortunately, AI, along with the Internet of Things (IoT), has advanced enough to become a powerful tool for education systems, the teachers they employ, and the students they educate. Simply put, AI can benefit the teachers and the students in many ways.

Teacher Benefits

AI can help teachers, whether they are teaching in the classroom or remotely. According to McKinsey, teachers work 50 hours a week and only 49% of that time is spent interacting with students. In addition, 20%-40% of those hours are spent on tasks that could easily be automated with the technology that currently exists. That is time teachers could be using to
improve the student experience and provide them with higher quality teaching.

Tasks that can be automated include administration, preparation, and student evaluation and activities that directly support student learning. This would benefit students whether they are learning in the classroom or online.

Student Benefits

The use of AI and chatbot technology can bring immense benefit to students, either in the classroom or remotely. This technology makes it possible for teachers to personalize the learning of every child they teach. This tailored learning approach will take into account personalities, learning disabilities, learning styles, and interests to create a unique and rewarding experience each and every student.

AI can also act as a teaching assistant, with chatbots available 24/7 to answer student questions as they arise. This means a child doing work at 8:00 pm can ask a question if they get stuck on a problem and receive an immediate answer.

Student safety is also a major issue when it comes to going back to the physical classroom during the COVID-19 pandemic. AI can be used along with IoT to connect devices with cameras and sensors to gather data in real-time and detect unsafe situations as they unfold. Alerts can be sent to teachers and staff, who are not able to monitor every child at every moment,
allowing them to respond and ensure a safe environment for everyone.

Ultimately, the technology that is available to education administrations can support teachers and students in ways that can help them maximize their time, improve outcomes, and increase safety. With student needs growing more complex and no way of knowing how long this current pandemic will last, the time to adopt AI in the classroom, whether physical or virtual, is now.

Learn more about Tangentia’s TIA (Intelligent Automation) Education platform and discover how to the harness the power of AI to streamline processes, support students and enable
learning.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
Read Now

Tangentia: Keeping Up With The Times

  • Tangentia: Keeping Up With The Times

Tangentia is a leading provider of digital transformation solutions worldwide. They empower companies of all sizes with proven Automation, B2B, and Digital integration solutions and strategies that help their clients maintain a competitive edge.

In 2020, the Tangentia Jigyasa Quiz in its 4th edition was held in 6 Indian cities with the finals in Goa and more than 200 teams participated in the quiz. Tangentia embraced Covid-19 as a new normal and undertook measures to keep their customers and employees engaged some of which like the Tangentia Talkies got a lot of attention from the global and local press.

Tangentia’s proactive engagement with customers, prompt and timely deliverable even during the lock-down, launching innovative ways such as Webinars and campaigns to showcase continual progress, and automating its processes has kept the company a client favourite all along.

Dealing With The Pandemic

Where the global COVID-19 outbreak has led to the partial collapse of most essential and non-essential business organizations, Tangentia has risen above the storm and introduced a unique remote employee engagement program namely ‘Tangentia Talkies’ to embark upon the stumpy self-esteem of its employees and ensure connectivity with one another.

“Covid-19 has shown us new ways to work together as a company. ‘Tangentia Talkies’ will be a corner-stone of our new HR engagement strategy. Our team motivation and bonding has been strong during these tough times and one of our mantras for success is to communicate, communicate, communicate.” Vijay Thomas, Founder-CEO, Tangentia Technologies.

‘Tangentia Talkies’ is a day-to-day online gathering that is conducted on the Google Hangouts platform wherein an employee is given an opportunity to make a presentation for a brief duration of about 10 to 15 minutes concluding with a quick Q&A session. This unique initiative as its name itself denotes provides a ‘talk show’ like experience to the participants that begins with a theme song, goes on to start the presentation and concludes with the rolling of final credits and applause for the speaker of the session.

The range of topics that are discussed during these sessions is abundantly broad to an extent that it enables speakers to converse about their passion, enlighten the audience about their surreptitious talents or just articulate upon a topic that could spread awareness in society. Few issues that have been discussed so far through this one-of-a-kind forum are ‘Trust in the Digital Era’ presented by Rajhans Gupta (Sales Manager), ‘Importance of Mental Health’ presented by Malav Kansara (Staffing Manager), ‘Mystery Called Dreams’ presented by Shweta Kandri and many more!

Click here to Read the complete article

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
Read Now

Monthly Tangentia Byte July 2020


  • Monthly Tangentia Byte
    July 2020

‌
As we enter Phase 3 of COVID19 re-opening in many parts of the World, Digital Workers in the workplace will be the new paradigm

Digital workers working side by side with employees is on the rise. If your organization is looking to automate mundane tasks in

Accounts Payable
,
Finance

or

HR
,
we can help. Utilizing the robust capabilities of our partners such as
Automation Anywhere
,
UiPath,
IBM

and
Blue Prism
, we can build an affordable solution that helps you cut costs and save time.
To book a demo with one of our
RPA
solution experts to discuss the impact of
Digital Workers for your organization, click below.


Are You Embracing all AI
Has to Offer?

AI can help your organization gain a competitive edge.
Tangentia is one of the leading providers of AI services, helping companies harness the power of AI.
Visit our new website AI services page to learn more about our AI partners and capabilities.

Is Your Organization Implementing Digital Workers?

Drive more value out of your processes with RPA. We work with leading RPA partners such as Automation Anywhere, UiPath and Blueprism.
Visit our RPA services page to learn more about our experience and RPA use cases.


Meet New Government of India GST Compliance Requirements

Your organization has 60 days to get compliant in India with new GST E-invoicing requirements. Get compliant within 2 weeks with Tangentia E-invoicing Gateway to ensure you meet the deadline of October 1st, 2020.


Effortless EDI Compliance For Your Business with Tangentia Cloud EDI

Our EDI solutions keep your data flowing, so you can focus on scaling your business in the digital age. Tangentia Gateway lets companies develop cost-effective and flexible EDI solutions that are customized to your unique supply chain needs.

Tangentia is proud to be a corporate sponsor of the Goan Overseas Association Food Bank Concert in support of the Mississauga Food Bank.
Please click on the link below to donate online and you will
also receive a tax receipt from the Food Bank.

Let’s
Rock and Roll tonight
to raise money for the Food Bank! #COVID19

Monthly Tangentia Byte June 2020


  • Monthly Tangentia Byte
    June 2020

‌
What’s new at Tangentia?

June has been a busy month for the Tangentia team. We launched our AI enabled chatbot – TIA for Higher Ed, extended out Tangentia Gateway capabilities for e-Invoicing, and announced our Tangentia digital service offering AODA for website compliance.

To learn more about product and service offerings, check out the links below.


RPA Is Perfectly Positioned to Transform the Auto Industry

One of the hottest auto-buying markets in the world right now is India. In February of 2018, the sale of passenger vehicles
rose by over 7%. Read how we partnered with the largest car dealership in India in implementing an RPA solution that would help them with their auto sales process.

Deliver a Web Experience for All Ontario Residents

As an Ontario business owner providing online services and products, you need to be inclusive and deliver a website experience that is accessible to everyone.

Read how Tangentia can help you get AODA compliant today.


Introducing TIA for
Higher Education

TIA offers intelligent chatbot and voice capabilities. This makes it possible to efficiently provide students and the general public accurate and timely answers to their questions, improving their overall communication experience.
Read more about how TIA can help your business today.

AI-powered Chatbots in
Higher Education

Higher Education Institutes across the globe are turning to chatbots and AI to improve the student experience, provide virtual learning assistance, and accelerate student support services.
Learn how Tangentia’s AI-powered chatbots can transform the university and college experience .

Become Compliant with the new Indian Government E-invoicing requirement with Tangentia.

The new mandatory government regulations on e-invoicing for all businesses require a robust and simple platform. Tangentia is proud to introduce Tangentia E-invoicing Gateway (TEG), the latest module added to to Tangentia Gateway, which effectively equips organisations to navigate the statutory requirements recently introduced by the Indian Government.
Our solution provides the end-to-end framework for managing the new Invoice Reference Number (IRN) compliance regulations for users. TEG integrates with existing ERP systems, ensuring a seamless transition with minimal impact to existing processes and workflows.

Happy Canada Day to all our Canadian customers and partners. Enjoy the day off, stay safe
#CanadaDay2020

AI Powered Chatbots in Higher Education | A Positive Impact for Students and Administrations


  • AI Powered Chatbots in Higher Education
    A Positive Impact for Students and Administrations

Artificial intelligence (AI) is taking the world by storm. The global intelligent virtual assistant (VA) market is set to reach more than $25 billion by 2025. In day-to-day life people interact with AI for shopping, banking, and smart home devices. In business, chatbots have made customer communications more efficient and a VA can help people organize their schedules and more quickly connect with the information they need to do their job better.

A VA is an AI technology that is also useful in the realm of higher education. In this setting, the VA can transform the university and college experience by helping students access the information they need when they need it. It can also help universities manage the inquiries and communications they receive from students and the general public.

How Students Can Use AI Powered Chatbots

AI Powered Chatbots make it possible for each student to individualize their on-campus experience and education. From asking questions regarding registration to finding out where the nearest campus coffee shop is to getting help with their work, an AI Chatbot is there to help students. There are many ways that students can enhance their college experience with an AI Chatbot such as:

  • Act like a teacher’s assistant, with 24/7 availability to answer student questions and complete tasks more quickly than a human assistant
  • Provide individualized teaching methods to help students learn better and more efficiently
  • Help international students with application and administration support using multi-language capabilities.
  • Provide students with reminders, on-campus information, help connecting with tutors, and answers to questions about facilities and life on-campus
  • Connect students with the on-campus support and processes they need to ensure their success and post-secondary education transition is as seamless as possible

AI Chatbot technology is advancing quickly, improving its capacity to provide more intuitive guidance for each student based on their individual needs.

How AI Powered Chatbots Can Help Universities

Universities have a limited staff that needs to service a very large student body. If enrollment grows, hiring more staff can be costly. With the use of a AI Chatbots, a university can easily and efficiently service a large student body by deploying an AI Chatbot to:

  • Answer standard student questions
  • Provide information to students quickly
  • Flag more complex questions or problems for staff to take care of
  • Free up staff to have more one-on-one time to help students where they need it most
  • Act as a teacher’s assistant for online and virtual learning environments
Introducing TIA – Tangentia’s Intelligent Automation Chatbot powered by IBM Watson

TIA can be built, trained, and deployed to provide individualized conversations via any application, device, or channel. It has the capability to:

  • Learn from minimal data
  • Process unstructured data
  • Handle massive amounts of data
  • Act as a decision support system for students
  • Be deployed on the public cloud and on-premises networks
  • Recommend improvements to the system
  • Rely on people or its own search engine as fallback

These capabilities provide higher education institutions with the means to offer the following services:

Language:

  • Assistant
  • Document Conversion
  • Natural Language Classifier
  • Natural Language Understanding
  • Tone Analyzer
  • Retrieve and Rank
  • Personality Insights
  • Speech:
    • Speech to Text
    • Text to Speech

Vision:

  • Visual Recognition

Data insights:

  • Discovery
  • Knowledge Studio
  • Discovery News

As an example of the use of TIA, an IBM Powered Watson Chatbot, a Canadian University was looking for a chatbot digital assistant that would allow the Office of the Registrar to improve their response time to student inquiries, particularly with online inquiries via email and direct chat services. With more than 80,000 emails, 71,000 phone calls, and 37,000 in-person inquiries, staff was frequently overwhelmed and working overtime to keep up.

Tangentia was chosen as the service provider and to demo their TIA Chatbot to the University. We trained the chatbot to help students and website visitors find the information they needed quickly and easily. In addition, we were able to provide smart integration with the University’s website and include live agent integration. Not only that, but we worked closely with the IBM Watson AI team and had a working chatbot demo built within five days!

Contact Tangentia today for more information and to schedule a POC on the IBM Watson Virtual Assistant and TIA.

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Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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