Tangentia | RPA Auto

RPA Removes Process Burden for Enterprises

The larger an organization is, the more complex their processes. The more complex these processes are, the longer they take to complete and the more prone they are to error. Human workers can spend hours executing processes, such as accounts payable processes or customer onboarding, 70% of which could be automated. This is time they could spend on tasks of higher value.

Enter robotic process automation (RPA), an automation software that uses software bots to perform individual tasks and end-to-end processes, improving productivity while taking the process burden off of human workers. In fact, RPA is so effective that 53% of respondents to a Deloitte RPA Survey said they are already implementing RPA in their organizations.

But what is it about automation that makes such a difference? Why is RPA for enterprise so beneficial? Let’s take a closer look.

Why RPA for Enterprise?

The most obvious benefits of enterprise RPA are that it significantly reduces costs and increases productivity and accuracy. Bots can perform processes in a fraction of the time of a human worker, meaning they can get more done in a shorter amount of time, and without the inevitable error that comes with manually performing these processes.

But when we dig deeper, it is easy to see that there are additional benefits to RPA for enterprise. These include:

Ease of development: Bots can be created and programmed with minimal, if any coding. This means you don’t have to be a programming wizard to create the bots you need.
Full customization: RPA can be fully customized to meet your unique business needs, ensuring only the processes relevant to your organization are automated.
Full scalability: Bots are controlled by a central management server that includes bot management features such as scheduling and queueing. This means it is easy to increase or decrease scale as needed, you can bulk process actions and you can assign actions to bots based on priority.
Seamless integration: RPA can be seamlessly integrated with your IT infrastructure and all your apps and systems, whether they are legacy, cloud-based or hybrid.
RPA management: You will enjoy features such as a user-friendly interface to monitor bot activities and performance and the ability for humans to intervene when necessary.
Heightened security and compliance: RPA allows you to ensure bots have encrypted credentials for access to your systems and that only authorized human workers have access to the RPA system. You will also be able to adhere to all relevant security standards and generate audit trails and reports.
Employee satisfaction: Employees who are relieved of manually running processes will be able to focus on tasks that are of higher value and more meaningful to the company. The result is employees who feel like they are contributing to the greater good and who are more engaged because of it.

RPA Use Cases for Enterprise

Customer Communications

RPA can improve customer communications by answering general inquiries that would keep a human worker from deeper engagement with customers. RPA can do this through web-based chat, SMS text messaging and other media. When human workers no longer need to answer every inquiry, they can handle more complex requests and issues from customers and focus on building and strengthening customer relationships.

Human Resources

Human resources is a data-heavy department that deals with employee data, payroll and benefits and accounts payable and receivable. Besides pulling data and form-filling, RPA can do things like track an employee’s sales results or their continuing education record. The RPA system can then respond, perhaps by setting new sales targets for the employee or notifying management of the need for additional training.

Data Management

Data management is a massive undertaking in many industries, such as healthcare and legal. In healthcare, patient information when onboarding new patients and the transfer of patient information between healthcare providers is a massive undertaking. The same can be said for the legal industry, where lawyers often spend many unbillable hours dealing with paperwork and timesheets.

RPA can take care of this data management in a number of ways. Bots can be programmed to pull information from a variety of sources and input information into forms. RPA can also create a centralized repository for all relevant information on a patient or client, making it easy to access by those authorized to do so.

Embrace RPA Now to Remain Competitive

Large enterprises are wise to embrace the RPA revolution now. Remaining competitive in your industry doesn’t just mean keeping up with other enterprises of similar size. It also means being able to compete with startups and small and medium businesses (SMBs) that can more easily adopt and implement RPA, allowing them to reduce costs from day one, grow quickly and scale easily.

Book a discovery call with a member of the Tangentia team today to find out more about what RPA can do for your enterprise.

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RPA for SMBs and Startups: Automating Processes from the Beginning

Robotic Process Automation (RPA) is one of the most advanced technologies available to businesses today. It is designed to help businesses automate processes to bring about greater efficiency and productivity at significant cost savings. As such, it might not sound like technology small/medium businesses (SMBs), or startups, would be wise to invest in. As it turns out, this couldn’t be further from the truth.

However, before we get into why RPA is beneficial to SMBs and startups, it is important to have an understanding of what RPA can do.

What is RPA?

RPA is a type of software that uses bots to perform repetitive tasks and processes. These are tasks and processes that take a significant amount of time and are tedious for human workers to complete. They are also prone to error when performed by humans.

Automating these types of tasks ensures they are done in mere seconds or minutes, instead of hours, and they are completed with a high degree of accuracy. Examples of tasks and processes that can be automated include:

Customer onboarding
Employee onboarding
Accounts payable
Customer queries
Data management
Payroll management

When it comes to SMBs and startups, these processes don’t necessarily put a great strain on the human workers of the company. However, RPA is still extremely beneficial when implemented at this early stage in a company’s evolution.

Why RPA for SMBs and startups?

RPA has the ability to empower SMBs and startups right from their earliest days. This is an ideal situation, primarily because it is far easier to implement RPA in a smaller business than in a larger enterprise. There are several reasons for this, including the fact that SMBs and startups:

Are less likely to have legacy systems and are most likely already operating on the cloud
Will have fewer employees that need to adjust to or may resist automation
Will have employees that have greater familiarity with multiple business processes more so than their counterparts in larger organizations
Will have fewer departments, making it easier to manage operations and automate processes across the company

In addition to the ease with which RPA can be implemented in a SMB or startup, there are several impressive benefits these smaller companies can enjoy.

How RPA benefits SMBs and startups

Though they are smaller and often less complex than large enterprises, SMBs and startups can benefit greatly from the implementation of RPA. The benefits reach across the organization and include the following:

Happier employees

In smaller companies, employees have a particularly great opportunity to get in on the ground floor as it were and really contribute to the innovation and creativity that will drive company growth. But they can only do this if they are free from the tedious tasks that can easily be automated. When employees can contribute work of value, they are happier and more invested.

Happier customers

Automated customer communications ensure that customers can have their queries answered quickly, at any time of day, and through the channel of their choice. This frees up employees so they can respond to the most pressing customer issues, those that can’t be managed via automation. This results in improved customer relations.

Happier vendors

With automated invoice management, you can rest assured that your vendor invoices will be paid on time, every time—they may even be paid early. This will allow you to avoid late payment fees, but more importantly, it will ensure your vendors are happy to continue doing business with you.

Easier management

Invoice management is just the tip of the iceberg. RPA makes it possible to automate the management of partners, purchase orders, IT and onsite facilities, streamlining processes and improving productivity and efficiency across your organization.

Easy scalability

When you have a startup or SMB, you want to see it grow and flourish. RPA can easily scale to meet the growing demands of your business, without you having to radically increase your costs to keep up. It can also help you respond to real-time fluctuations within your industry, keeping stride with the unpredictable.

Reduced operational costs

RPA minimizes the need for hiring additional employees to perform repetitive tasks. Fewer employees mean reduced operational costs, which is particularly helpful for a business that is just getting off the ground.

Increased competitiveness

This may be the greatest benefit of RPA for SMBs and startups—the ability to compete on a global scale against enterprises in the same industry. Because automation lowers operational costs and increases efficiency and productivity, it significantly levels the playing field for smaller businesses.

Take Advantage of RPA for Your SMB or Startup

The time to implement RPA is now. This will ensure your automation initiative can grow in step with your company, allowing you to become a driving force within your industry.

Reach out to Tangentia and discover how we can help you develop and implement a customized RPA solution that will suit the needs of your business.

Get Started on Your RPA Journey Today

Book a discovery call with a member of Tangentia’s automation team today to find out more about what RPA can do for you.

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Ebook – Improve New Hire Retention by 82% with RPA

Is Intelligent Automation the answer to the Great Resignation?

Author: Pria Vijayaratnam and Vijay Thomas

The times we are living in are unprecedented. The COVID-19 pandemic has not only changed how we work; it has changed how we view work. In the U.S., close to 4.3 million people voluntarily quit their jobs in August 2021. The reasons for this are many, including low wages, lack of career growth, boredom, and even pandemic fatigue. However, the result is that many companies are being left with staff shortages that threaten their business operations.

Executives are in a place where they have to brainstorm how they can keep their company functioning with fewer staff members. They bounce ideas back and forth—maybe they need to fix their recruitment strategy, invest more time and money into employee retention or completely change their business plan.

But there is a better solution, one that improves operations and costs less. It’s Automation. But before we get into what automation is and what it can do for you, let’s take a quick look at what losing human staff members means for a company.

What is the impact on a business when an employee resigns?

At first glance, it is clear that when a person resigns from a company, the tasks they once performed are left undone, unless there is someone to come in and take over. However, when a company loses their workforce, they lose more than just a body. They also lose the following:

Leaders with industry knowledge, insights, and connections
Innovators and thinkers who contribute great value to the company
The institutional knowledge about services, products, and customers that goes with them

Is Automation the answer?

Automation—Robotic Process Automation to be precise—is the answer for many companies that are experiencing staff shortages. Software bots, or simply bots, can step in and handle repetitive tasks that are time-consuming and prone to human error.

These bots don’t need to sleep, a salary, or breaks and they won’t get sick or resign. What they will do is pick up the slack and leave your existing human workforce to focus on tasks that offer a higher value to the company and that are more meaningful to them. These bots can be programmed with all the institutional knowledge an employee would have, so nothing is lost.

Where can automation be used?

Robotic Process Automation is being adopted in many different departments across a number of industries. For example, it can be utilized in your Finance, HR and IT departments, and intelligent automation is revolutionizing processes in industries such as retail, automotive, finance and banking, oil and gas, and manufacturing. Examples of tasks intelligent automation can handle in a variety of industries include:

Onboarding and offboarding new employees, customers, or suppliers
Answering general customer queries and FAQs
Sending appointment reminders
Processing invoices for accounts payable
Checking through transactions and databases to confirm identity and detect fraud
Generating reports

Yes, we still need people

The goal here is not to replace human workers. The need for people will never go away. But how we leverage those workers is changing. People have so much more to give the companies they work for other than simply entering data and answering general inquiries.

Not only that but employees want intellectually stimulating work that challenges them and that truly contributes to the success of the organization for which they work. Intelligent automation can free them up for retraining and to focus on higher-value tasks, such as engaging with and building relationships with clients.

Think about how valuable this can be for your organization. Imagine a workforce that is trained, reliable, and able to complete tasks in a matter of seconds. Think of making better use of your human workforce to bring more value to your company. With intelligent automation, this can be your future—and you can begin that future now.

Combat the great employee resignation or the great exit as some people call it with Automation today. Connect with one of our team members at Tangentia and discover how we can create a customized automated solution to revolutionize your company processes and hiring needs.

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The Need to Fill RPA Job Positions Is Growing Exponentially

Perhaps one of the greatest concerns that has come with the implementation of automation in the workplace is that people would lose their jobs. However, the reality is that automation does not take jobs away from people. In fact, it is resulting in the creation of new jobs.

Robotic Process Automation (RPA) is one of the fastest-growing technologies in the world today and it is being adopted by many different industries, such as retail, automotive, telecom, healthcare, manufacturing, and oil & gas. RPA is being used to automate repetitive, outdated and, time-consuming processes, freeing employees to focus on higher-value tasks, such as nurturing customer relationships and exploring new sales opportunities.

However, RPA is doing more than helping employees engage in work that is more meaningful. It is also creating a significant number of new jobs. And since these types of positions are new, it means the demand is high and the salaries are competitive. The question is who are these jobs targeted at?

A wide range of opportunities

You might think that because RPA is a new technology, the jobs that are being created are strictly for technologists. However, that is not the case. There is actually a wide range of job types that are being created to ensure that RPA can be developed, implemented, and maintained at all levels of an organization.

There are many examples of the types of jobs that are coming available thanks to RPA. In addition to the development and building of RPA solutions, available jobs include business analysts, ethics specialists, business-IT liaisons, and champions.

Top jobs in RPA today

With so many RPA-related jobs, it’s helpful to know which ones are exceptionally hot right now and what skills are required to fill these positions. Here is a list of the most in-demand jobs related to RPA.

RPA developers: An RPA developer is a person who writes the computer code to create the RPA software that automates work processes. They typically work with an analyst to understand what business processes would benefit most from automation and how those processes work. This requires skills and knowledge in the area of programming exception handling, control flows, and data structures and they must be able to understand how RPA is related to and drives business value.
RPA architect: An RPA architect is a role that is often filled by the software developer. This is the person who oversees the planning and design behind the integrations and workflow that the developer is required to code. The skills and knowledge required for this include the ability to develop workflow diagrams and provide strategic documentation of each process before it is automated. They should also know when there is a more suitable traditional software solution that would be of greater benefit than RPA.
RPA analyst: An RPA analyst is a role that can be filled by a business analyst who receives the proper training. The analyst is the person who looks closely at which
business processes are the best candidates for automation and works closely with the developer on this front. The skills and knowledge required include a solid understanding
of business processes and at least a basic understanding of RPA tools. They must also be able to create diagrams and presentations that illustrate the required workflows.
RPA tester: An RPA tester is a person who oversees the ongoing testing of RPA once it has been deployed. This includes testing throughout the development lifecycle of the bot and the ecosystem in which the automated process exists. The goal is to create an error-free environment.
Bot master: A bot master is a person who oversees the monitoring of the bots, particularly when these bots have been integrated with advanced artificial intelligence
(AI). Their primary role is to ensure that each bot continues to provide value for the organization, which requires them to have both software and hardware skills and the
ability to collaborate with technical, business, and executive teams.
RPA champion: An RPA champion is a person who promotes RPA and its benefits throughout the organization, letting employees know what RPA is, how it will function in
their work environment, and what successes have been achieved. They will also be responsible for the education and upskilling of new teams as the technology is rolled out within the company.

Many of these roles are suitable for people who are already working in the organization or who have experience as business analysts, cross-functional liaisons, and Excel super users. This means that this new field of employment is ready and waiting for people who have a wide variety of skills to bring to the table.

RPA jobs at Tangentia

Tangentia is creating hundreds of jobs in the RPA space, particularly since they recently acquired Cycloides Technologies. This acquisition has nearly doubled the team capacity at Tangentia, as they seek to support their existing customer base in Canada and their growing customer base in India. With this goal at the forefront, Tangentia is planning to generate more than 100 new jobs globally.

For more information about joining the Tangentia team and to learn about the exciting career opportunities at Tangentia, reach out to Tangentia careers today.

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Learn about the exciting career opportunities at Tangentia today.

What You Need to Know About Automation Debt

Automation is taking hold in businesses across a variety of industries. Slightly more than 90% of businesses are using automation on some level. But while 90% might seem impressive, it doesn’t mean these businesses are using automation to the extent to which they can or that they are tapping every automation opportunity. In fact, many businesses are facing automation debt.

What is automation debt?

Simply put, automation debt refers to a situation in which opportunities for automation exist but are not being realized. This includes individual tasks and processes that have been identified as candidates for automation but have not yet been automated and processes that have been put on the back burner because they are not expected to deliver a high return on investment (ROI).

It also includes complete processes that have not even been assessed for automation. This is particularly the case when it comes to processes that your competitors have already automated or scaled in order to become more competitive in the marketplace.

The impact of having automation debt

The reason automation debt has been named as such is because it is a form of debt in the sense that it puts your organization at a distinct competitive disadvantage. When you are experiencing automation debt, you won’t be able to scale as quickly or efficiently as other businesses that have adopted automation. In short, if you have not made automation a priority, you are limiting your organization’s growth and ability to reach its true potential.

However, there is another impact of automation debt that can significantly affect your business and it involves your employees. Employees are at the frontlines every single day and can often identify opportunities for automation that management cannot see. These are the people you want to be putting ideas forward, but they are not likely to do so if they know their ideas will be sitting in a backlog of other ideas.

Employees may see firsthand how automation solutions are based solely on financial considerations, rather than taking into consideration the value these solutions bring to the employee on a daily basis. On top of this, employees may hear about how automation is helping their peers at other companies. The result of this is a lack of engagement and a lack of enthusiasm for automation that can hinder future automation efforts.

How to eliminate automation debt

There are two key components to eliminating automation debt. The first of these is to bring employees on board right from the beginning. Ask them to offer up their suggestions of what processes would benefit the most from automation and take the time to assess these suggestions based on both value to the employee and to the organization as a whole.

Keep in mind that these employees may be very keen to learn new skills and have some of their repetitive daily tasks automated so they can find new ways to contribute to the success of your organization. When they are involved in automating key processes within your organization, everyone wins.

The second component that is required for a successful automation program is the ability to act quickly to bring automation into your organization. This will require you to have a solid understanding of your requirements and the best practices that will help you achieve your automation goals.

Having an automation partner who can work with you to create an automation plan is an important part of successful automation. They will help you identify the processes that are top candidates for automation, such as accounts payable, invoice processing, and employee onboarding. They will also be able to help you develop, deploy and maintain your automation solution so that you will be able to effectively scale it when needed.

The time to get out of automation debt is now!

Connect with Tangentia today and speak with one of our experienced team members about how we can help you eliminate your automation debt and build an automation solution that will ensure you remain at the top of your game.
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Automation Anywhere Recognizes Tangentia as a Verified Services Partner

Toronto,CA, October 01, 2021 — Global digital transformation company Tangentia (https://www.tangentia.com/) has been awarded the recognition and accreditation from Automation Anywhere as a Verified Services Partner.

Unveiled this week by the Robotic Process Automation (RPA) software company, the partner program will seamlessly pair customers with vendors that possess the required expertise to implement Automation Anywhere's solutions portfolio. In particular, this includes the recently-released cloud-native, AI-powered Automation 360 platform — one of the first solutions of its kind.

In order to qualify for the Verified Services Partner Program, a company must meet several requirements:

Demonstrate core technical competencies in RPA.
Hold the necessary Automation Anywhere certifications.
Show a proven, public track record of successful customer automation projects.

For vendors, the program is a powerful competitive differentiator. In addition to being identified as a Verified Services Partner on Automation Anywhere's website, participants are given access to several exclusive assets. These include:

A dedicated expert from Automation Anywhere's product success team.
Early access to solutions roadmaps, templates, solutions, checklists, and other information resources.
Qualified leads for services engagements.
Preferred access to the Automation Anywhere helpdesk.

“The promise of automation is to transform the way we work today by enabling sustained productivity growth and energizing the workforce with higher-value work to improve both employee and customer experiences,” says Ben Yerulshami, Senior Vice President of Global Alliances and Channels at Automation Anywhere. “The Verified Services Partner Program will help our customers identify partners who have deep technical expertise with a strong record of driving customer success.”

“For over a decade, Automation Anywhere has maintained its position as one of the top RPA vendors in the world, and has been instrumental in our own success as a global RPA solutions provider,” adds Ashwini Hegde, Practice Manager for the Tangentia Automation group. Vijay Thomas, CEO of Tangentia said “We're honored to be selected in Automation Anywhere's Verified Services Partner Program. We look forward to seeing this partnership improve Tangentia's capacity to empower, enable, and transform the processes and operations of our clientele.”

Tangentia is one of 20 initial Verified Services Partners, joining the likes of Accenture, Deloitte, and Infosys. In addition to delivering solutions utilizing Automation Anywhere Tangentia has built their own platform TiA (Tangentia Intelligent Automation), which harnesses the power of Automation Anywhere to deliver robust industry accelerators to enable the best automation practices for clients globally. With TIA clients can cut their journey to automation in half and start seeing ROI quickly.

ABOUT TANGENTIA

Tangentia is a global digital transformation company headquartered in Toronto, Canada. It has over 18 years of experience in automation, B2B, and digital integration solutions. The company has efficiently managed digital transformation and B2B for 1000+ customers globally, including 13 Fortune 500 customers. Tangentia platforms handle over 10 billion USD/year in B2B and B2C transactions. Visit www.Tangentia.com to learn more.

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RPA Transforms the Customer Experience in Contact Centers

Agents working in a call center are required to perform a wide range of tasks associated with customer care. Many of these tasks are repetitive and easily reproduced, making them ideal for automation. Robotic process automation (RPA), essentially a software “bot,” can tackle these tasks, freeing up employees to focus on customer engagement. In fact, The Harris Poll found that 46% of customer interactions are already automated, and they predict that number will be as high as 59% by 2023.

How RPA for Contact Centers Works

RPA in contact centers can perform both back-office and front-office tasks. When it comes to back-office tasks, the RPA bots are unattended, which means they can run without human intervention. These bots run continuously in the background, taking care of back-office tasks 24/7.

Bots that work on front-office tasks are attended bots. That means these bots are launched by a human agent and work alongside them to perform tasks that make the agent’s job faster and easier and allow them to put their focus on the customer.

Tasks RPA Can Perform for Contact Centers

RPA can be programmed to perform individual contact center tasks or groups of related tasks that ensure the end-to-end automation of entire processes. These can include:

Routing calls
Launching applications
Searching for and extracting information from a variety of sources
Making field entries
Performing copy-and-paste actions
Performing basic calculations
Managing employee data
Creating invoices and receipts
Issuing refunds
Preparing reports

The Difference RPA Makes in Contact Centers

With all these tasks and processes being performed by RPA bots, agents are able to spend significantly more time in direct engagement with the customer. In addition, these tasks and processes can be completed by RPA in a fraction of the time it takes a human to perform them, ensuring faster call resolution and decreasing call time. The result? A significant increase in customer satisfaction as they:

Are routed to the right agent the first time
Only have to provide their information once, even if they have to speak with another agent
No longer have to wait on hold while the agent performs tasks

Use Cases for RPA in Contact Centers

With such a range of tasks that RPA can perform, there are many uses it can be put to. Here are some examples of use cases for RPA in a contact center.

Identify a customer in the system

When an agent gets a call from a customer, they must identify that customer in their system before they can do anything else. This requires the agent to navigate multiple systems that are siloed from one another to pull up the required information, from the customer profile to information related to their order, shipment or support ticket. This is a tedious process that takes time, leaving the customer waiting on hold while the agent does their work.

With RPA, the process of customer identification can be automated. The RPA bot can go into the required systems and pull up all the relevant information in just seconds by doing things like launching apps and making field entries. Meanwhile, the agent is able to stay on the line with the customer.

Update customer information

Once a call comes to its end and the customer issue is resolved, their order placed or relevant changes made, the customer’s information must be updated accordingly. This is another area where the customer has to wait for the agent to do these updates manually.

With RPA, the agent just has to enter these changes once. The RPA bot can ensure that information is integrated across every system that is relevant to the customer’s call. This is all done quickly and with minimal agent intervention.

Create summary scripts

These days, it is common for a summary script of a call session to be created and emailed to the customer for their records. For an agent to do this takes a significant amount of time during and after the call.

When RPA is given the task of creating the summary script of the call, the agent is freed up to really connect with the customer during the call. And since they don’t have to worry about finishing and sending the summary script after the call, they can move on to the next call more quickly, increasing their overall productivity.

How to Implement RPA in Your Call Center

RPA is a powerful tool in your toolbox when it comes to increasing customer satisfaction and your ROI. As such, you want to be sure you approach implementation the right way. This requires you to first identify your business and operational objectives and the tasks and processes that would make the most impact when it comes to reaching those objectives.

Once you have done this, you can then implement RPA and train the required bots to perform their tasks. This will involve bringing onboard an RPA partner who can help ensure you have the right bots that are programmed using a variety of tests cases to ensure they work as they should. These bots can then be brought online in a way that fits with your current systems and workflow.

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How Tangentia Can Help Ease the Transition from Automation Anywhere V11 to Automation 360(A2019)

We’re fast approaching the end of life for Automation Anywhere’s Enterprise V11 platform. That’s not a bad thing, however. The industry-leading RPA vendor is replacing the client-based, a legacy solution with something more agile and modern — Automation 360, formerly known as A2019.

You already know this, of course. That’s why you’re here. You don’t need us to convince you about the value of RPA — you need to convince the decision-makers in your business.

Fortunately, that won’t be difficult to do. As you’ll soon see, the numbers speak for themselves. First thing’s first, however, you’re going to need a plan.

What Is A2019/Automation 360?

The latest iteration of Automation Anywhere’s robotic process automation (RPA) solution, Automation 360 is completely web-based, rebuilt by the company from the ground up. It neither relies on specialized infrastructure nor requires an on-premises installation. This allows it to provide greater functionality, better scalability, and improved ease of use at a lower total cost of ownership than its legacy predecessor.

Automation Anywhere has made a few other changes with Automation 360 as well, including:

Support for CENTOS and Red Hat Enterprise Linux.
UI is available in 7 additional languages, bringing the total supported languages to 10.
Available on-premise, as a SaaS app, or as a hybrid deployment.
Web-based bot creator platform.
Cognitive technology and artificial intelligence are available out of the box.
Task commands have been replaced by modular, package-based “actions.”
A new SDK allows customers to develop their own packages.

When Does Automation Anywhere V11 Reach EOL?

As of March 2021, Automation Anywhere stopped selling Enterprise V11. The product’s official end of life date is September 2022.

The Challenges of Migrating to A2019 from Enterprise V11

To leverage the advanced functionality of Automation 360 and support ongoing business continuity, you need to migrate to Automation 360 as soon as possible. Unfortunately, that’s easier said than done. Because the two versions are so fundamentally different from one another, there are multiple roadblocks to account for :

Bot Migration. Bots migrated from V11 to A2019 do not preserve system credentials, meaning these must all be reconfigured manually after migration. Additionally, some bots do not even support migration.
Code Differences. Automation 360 has completely retooled how task commands are handled — among other changes — there’s a lack of code parity between the two versions.
Versioning Issues. It’s difficult to access historical versioning data on bots and other components after they’ve been migrated, which is a significant issue from a compliance standpoint.
Audit Log Storage. Automation 360 changes how audit logs are stored, which can potentially mean retooling your auditing and reporting processes.
Output. Automation Anywhere does not offer any straightforward means of comparing outputs for migrated bots, meaning you’re flying blind when it comes to testing whether or not your bots were successfully migrated.

Planning Your Migration Strategy

Successfully migrating to Automation 360 begins with laying the proper groundwork. You’ll need to take a measured, deliberate approach, assessing and evaluating your progress and infrastructure at each phase. Here’s how that looks in practice:

Initial Assessment

What’s the extent of your migration?
What systems and infrastructure will be impacted, and how significant a change will you need to make to your bots? You’ll want to pay especially close mind to version differences.
Do you have measures in place to address any potential business continuity challenges that come up?
What is your threshold for solution complexity?
Are there other improvements/optimizations that can be made during the migration? New features of Automation 360 that you could incorporate?

Strategization

If your migration will require processes to be engineered or components to be restructured, how will you go about this?
Do you have clear visibility into each phase of the migration process?
How will your migration be timed? Have you set realistic targets?
What business needs do each individual component serve, and which take precedence in terms of migration?

Delivery

Set and follow established best practices for migration, such as those provided by Tangentia.
Address challenges and discrepancies via custom solutions.
Consider leveraging an automated code dispatcher to better facilitate code migration.
Reuse code where possible, and cut out redundancies where you can.

Evaluation

Test each migrated component across multiple simulated environments.
Perform quality assurance for each component as it is migrated.
Examine both functionality and underlying codebase.

Deployment

Manage your new deployment of Automation 360 through change management and lifecycle management processes.

Ensure a Seamless Automation 360 Migration with Tangentia

The prospect of such a complex migration can be both daunting and discouraging. If you’re like most businesses, you likely cannot afford the extensive downtime that would be required. Especially now, you need your RPA platform performing at peak efficiency, with as few interruptions as possible.

Tangentia can help with that.

As a Gold Automation Anywhere Partner and a global leader in RPA, we employ more than 50 trained and certified developers, business analysts, architects, and project managers. Together, these experts have developed a migration process that gets you up and running on Automation 360 as quickly and painlessly as possible. Working with our highly experienced team, you’ll also be able to leverage our powerful, cloud-based Automation Anywhere Platform.

Working with Tangentia, you’ll be able to effortlessly move past any challenges that might prevent a successful migration:

Build Better Bots. With our Bot Factory, get the bots you need the moment you need them.
- Our dedicated team designs develop and test your bots, including tackling all the challenges associated with migrating.
- We maintain a Bot Operations Center to provide full support post-migration.
- We’re able to easily spin up virtual testing environments for the purpose of output comparisons.
Maintain Code Parity. Between our expertise and our extensive code library, we’ll help you sort through any unsupported components as you move from one platform to the other.
Preserve Version History. We’ll make sure that even post-migration, you don’t lose versioning data. We’ll keep it securely stored and readily accessible for all your compliance needs.
Keep Your Audits Intact. Whatever your auditing and reporting requirements, we’ll make sure you meet them, no matter how complex your migration is.

Before you migrate to Automation 360, it is important to verify the migration readiness of your bots. You can scan your bots using Automation Anywheres Bot Scanner and analyze the generated report for information about their current state.