Tangentia | B2B

Elevate Your Operations – Crafting Intelligent Supply Chains with IBM Sterling and TiA

What is your organization doing to ensure that your B2B integrations are improving the ﬂow of your essential data? Your company may rely on complex B2B integrations for your Electronic Data Interchange systems, to ensure that essential B2B solutions are able to communicate, and for a variety of other reasons.

The IBM Sterling B2B Integrator is a powerful B2B gateway that provides companies with a scalable and secure solution that’s always available for complex B2B integrations and all your EDI needs. This highly-customizable solution consolidates the ﬂow of information across your B2B value chain and trading partner networks through a single, accessible gateway. Integrated with Tangentia's Intelligent Automation offering (TiA), IBM Sterling can also automate most of your repetitive and mundane processes and workflows with ease for increased productivity.

Supply Chain Solutions:

IBM Sterling Order Management: Elevate cross-channel efficiencies, refine complex product order management, and streamline fulfillment operations across commerce systems.
IBM Sterling Store Engagement: Extend control of store operations to associates through intuitive mobile applications, facilitating omni-channel offerings like “buy online, pick up in-store” and “ship from store.”
IBM Sterling Call Center: Address challenges in customer order management with tailored solutions for diverse business scenarios.
IBM Sterling Configure, Price, Quote: Disseminate product information across all channels, enabling accurate configuration, pricing, quoting, and ordering of products, services, and solution bundles.
IBM Sterling Inventory Visibility: Process high-volume inventory supply-and-demand updates, providing real-time availability across all e-commerce channels.
IBM Sterling Fulfillment Optimizer with Watson: Leverage the power of Watson to minimize the total cost of serving customers by analyzing big data and optimizing operations in both stores and distribution centers.
IBM Sterling Supply Chain Insights with Watson: Enhance supply chain visibility, quickly detect disruptions, and collaborate effectively with colleagues and IBM Watson™ to resolve issues.
IBM Sterling Inventory Control Tower: Gain insights into inventory across all locations, predict disruptions, and take proactive actions based on recommendations to respond faster to market changes and enhance customer experiences.
IBM Sterling Supply Chain Business Network: Establish reliable connections with suppliers and partners, gaining deep visibility into B2B transaction life cycles and partner performance through cognitive technologies.

Get a free Proof Of Concept

Sign up for a free POC worth $5000 for IBM Sterling and TiA implementation. Book a discovery call with a member of Tangentia’s intelligent automation team today to find out more about what IBM Sterling can do for you.

B2B Collaboration Solutions:

IBM Sterling B2B Integrator: Run and manage processes according to your business requirements, supporting high-volume electronic message exchange, complex routing, translation, and interaction with multiple systems and external partners.
IBM Sterling Secure Proxy: Ensure high-level data protection between external connections and your internal network, defining inbound and outbound node definitions for secure data exchange.
IBM Sterling File Gateway: Facilitate movement of large file transfers with end-to-end visibility in a process-oriented, scalable framework, addressing challenges such as protocol and file brokering, automation, and data security.
IBM Sterling Connect:Direct: Enable round-the-clock unattended operation for secure high-volume data exchange within and between enterprises.
IBM Sterling Partner Engagement Manager: Accelerate onboarding, collaboration, interaction, monitoring, and visibility of activity flows between enterprises and their partners, customers, and suppliers.
IBM Sterling Transformation Extender: Automate the transformation of complex high-volume transactions, supporting various standards-based B2B integrations and real-time integration of data from multiple applications and technologies.
IBM Sterling Control Center: Centralize monitoring and management, allowing continuous oversight of business activities across the enterprise and the efficient management of Connect:Direct servers configuration and licenses.

At Tangentia, we are committed to providing innovative automation and smart B2B solutions that empower businesses to thrive in a dynamic and competitive landscape. Our partnership with IBM ensures the delivery of robust, scalable, and transformative solutions tailored to meet the evolving needs of modern enterprises.

Get Started on Your Supply Chain Transformation Journey Today

Book a discovery call with a member of Tangentia’s B2B automation team today to find out more about what we can do for you.

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Monthly Tangentia Byte September 2023

SEPTEMBER 2023

Tangentia Open 2023 – A Resounding Success!

We’re thrilled to share that Tangentia Open 3.0 exceeded all expectations with an outstanding lineup of speakers, engaging discussions, and a vibrant community of attendees discussions, and a vibrant community of attendees.

Our heartfelt thanks go out to all the incredible speakers, partners, and attendees who contributed to this phenomenal achievement. Your active participation and enthusiasm made the event truly exceptional.

As we reflect on this success, we’re more inspired than ever to continue shaping the future of technology and automation. Stay tuned for exciting updates and future events as we move forward together!

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TANGENTIA OPEN 2023 ASIA

Two Decades Strong: A Legacy of Success

Founded in 2003, Tangentia has pioneered the development of cutting-edge technologies that have helped businesses of all sizes to transform and grow. From its award-winning cloud computing platform TiA Gateway to its innovative TiA (Tangentia Intelligent Automation) suite of automation and machine learning solutions, Tangentia has always been at the forefront of technological innovation.

Over the past 20 years, Tangentia has built a strong reputation for excellence and reliability. Its customer base includes some of the world’s leading brands, and its solutions have been used to support a wide range of industries, including healthcare, financial services, and retail and manufaturing.

As Tangentia celebrates its 20th anniversary, it is well-positioned to continue its growth and success in the years to come. The company has a strong foundation of innovation, expertise, and customer trust. It is also committed to investing in new technologies and expanding its global reach.

Tangentia’s 20th anniversary is a testament to the hard work and dedication of its employees, customers, and partners. We are truly grateful for the support received over the years and look forward to continuing to provide innovative technology solutions that help businesses to grow and transform.

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Ecommerce 2.0 : The AI-powered Revolution

Delve deep into the transformative power of Artificial Intelligence in the world of e-commerce. Discover how AI is reshaping the online shopping experience, from personalized product recommendations to efficient operations and even combatting fake reviews.

Explore real-world examples from e-commerce giants like Amazon, JD.com, Alibaba, and eBay. Embrace the future of shopping and learn how AI is redefining the way we connect with brands and experience online retail. Read more about the incredible impact of AI in e-commerce here.

Strategic Approaches to RPA : Your Tactical Roadmap for Efficiency

Discover the strategic path to harnessing the power of Robotic Process Automation (RPA) with our insightful guide. In the ever-evolving world of business, efficiency, cost-effectiveness, and productivity reign supreme. RPA technology offers the potential to achieve these goals, but selecting the right RPA project is crucial. Dive into our comprehensive article, as it explores the strategic considerations and steps to identify the optimal RPA project for your organization. Learn how to maximize productivity, reduce errors, save costs, and improve compliance with RPA. Read more about selecting the perfect RPA strategy

Thank you to all the enthusiastic participants of the

“Selfie with Ganesha 2023” contest!

We extend our gratitude to all employees, both at our India-based offices and across the globe, for actively engaging in the “Selfie with Ganesha” contest. Your participation in spreading joy and extending good wishes during this festive occasion is sincerely appreciated.

An ISO 9001:2015 and ISO/IEC 27001:2013 Certified Company

The AI Revolution is Coming to E-commerce

In the fast-paced world of online commerce, the relentless pursuit of innovation has been the driving force behind its exponential growth. E-commerce, once a novel concept, has now become an integral part of our daily lives, shaping the way we shop and interact with businesses.

However, as technology continues to evolve, so too does the landscape of e-commerce. One of the most transformative and disruptive forces in this digital realm is Artificial Intelligence (AI). Artificial Intelligence, often referred to simply as AI, represents a fusion of advanced algorithms, data analysis, and machine learning capabilities that enable computers to mimic human intelligence.

Over the past few years, AI has swiftly woven itself into the fabric of e-commerce, revolutionizing every aspect of the industry, from product discovery and personalized recommendations to supply chain optimization and customer service. Its impact is profound, reshaping the dynamics of the online marketplace and, in turn, redefining the expectations and behaviors of both consumers and businesses.

In this article, we will delve deep into the captivating realm of how Artificial Intelligence is transforming e-commerce. We will uncover the manifold ways in which AI is empowering e-commerce platforms to provide enhanced customer experiences, streamline operations, and stay ahead in the fiercely competitive digital marketplace.

How AI Is Changing the E-commerce Landscape?

AI is making a significant impact on the world of e-commerce, transforming the way businesses operate and stay competitive.
Let's explore how some major e-commerce players, such as Amazon, JD.com, Alibaba, and eBay, are using AI to their advantage:

Amazon: Amazon is a leader in using AI to improve the customer experience. They employ AI-powered Alexa to understand what customers want and provide personalized product recommendations. Studies have shown that Amazon's recommendation system contributes to an impressive 35% of its total sales.
JD.com: This Beijing-based e-commerce giant has partnered with Siasun Robot & Automation Co Ltd. to automate their warehouse operations using AI. By using generative AI and robotics, JD.com aims to make its product sorting and delivery more efficient, which will result in cost savings and increased revenue. They also plan to gradually reduce their manual workforce from 120,000 to 80,000 over ten years using AI.
Alibaba: Another major player in e-commerce, Alibaba, utilizes AI assistants like Tmall Genie and Ali Assistant to gain a competitive edge. Their AI-powered customer service chatbot handles an impressive 95% of customer inquiries, both written and spoken. Alibaba also uses AI for smart product recommendations, improved search functionality, and efficient delivery route planning. They've implemented a smart logistics system that has already reduced vehicle use by 10% and travel distance by 30%.
eBay: eBay has introduced Shopbot, an AI-powered shopping assistant designed to help users find the products they're looking for. Shoppers can interact with the assistant using text, voice commands, or by uploading images, and it provides accurate product information and recommendations.

These e-commerce giants are using AI in various ways to enhance customer experiences, optimize operations, and remain competitive in the ever-evolving e-commerce landscape. AI- driven innovations like personalized recommendations, automation, chatbots, and efficient logistics are helping these companies stay at the forefront of the industry.

The Advantages of Artificial Intelligence in E-commerce

Imagine a shopping experience where the items you see change according to your individual preferences and what you've bought before. Think about receiving recommendations for products that match your style and needs, even if you didn't realize you wanted them.

This isn't a distant dream; it's happening right now, thanks to the fast adoption of AI in online shopping. AI is revolutionizing the way we shop online, providing unmatched speed, customization, convenience, and personalization.

Here are some of the significant advantages of AI in e-commerce:

Gives a Customized Visual Search Experience: AI in e-commerce revolutionizes the search experience by recognizing products in images, providing relevant results, and offering a smoother and more enjoyable shopping experience. Customers can upload images and receive immediate suggestions for similar items, enhancing their shopping journey significantly.
Re-engages the Customers: Retargeting strategies in e-commerce are made efficient and effective with AI, ensuring marketing efforts target potential customers likely to convert. AI analyzes vast amounts of customer data, offering valuable insights for personalized communications and offers, ultimately re-engaging customers and guiding them through the sales process. AI-driven retargeting strategies reshape how businesses connect with potential customers, optimizing ad targeting based on user behavior and preferences.
Elevates Customization for Customers: Personalization in advertising is crucial for engaging customers, with AI-powered conversational marketing establishing a personalized connection and improving brand relationships. Brands leverage AI to deliver tailored shopping experiences, significantly boosting ROI and strengthening customer loyalty. Behr Paint, for example, utilizes AI-based conversational marketing to offer personalized recommendations and engage customers effectively, streamlining the shopping process and enhancing customer satisfaction.
Identifies and Removes Fake Reviews: Addressing the issue of fake reviews in e-commerce, AI algorithms like Amazon's can identify and flag fake product reviews by considering factors such as “verified customer purchase” labels and helpful markings from other users. This ensures the integrity of customer feedback and empowers shoppers to make informed decisions with confidence.
Improved Product Searching: AI has empowered e-commerce brands to enhance the product search experience by delivering personalized and improved search results. Platforms like Clarifai and Gepard utilize AI to optimize product recognition and craft compelling product descriptions, enhancing product quality and consistency. Vue.ai tailors AI-powered site search solutions to retailers, allowing personalized sorting of search results based on customer preferences and behavior for a satisfying shopping experience.

The transformation brought about by Artificial Intelligence (AI) in the realm of e-commerce is nothing short of revolutionary. Tangentia's TiA Chatbot's have been assisting and streamlining ecommerce customer support, invoice management, customer relations and a variety of other services. AI has not only disrupted traditional shopping but has also elevated the entire online retail experience to new heights.

With AI's ability to personalize recommendations, streamline operations, enhance customer service, and provide innovative solutions to age-old challenges, it has become an indispensable tool for e-commerce businesses aiming to thrive in the digital age.

In this age of digital commerce, one thing remains clear: Artificial Intelligence is not merely transforming e-commerce; it is shaping the future of how we shop, connect with brands, and experience the world of retail.

Embracing AI's capabilities will be pivotal for businesses seeking to thrive and innovate in this ever-changing landscape, ultimately redefining the future of e-commerce in ways that we are only beginning to imagine.

Get a free Proof Of Concept

Sign up for a free POC worth $5000 for RPA or for a review of your existing RPA and AI implementation. Book a discovery call with a member of Tangentia’s automation team today to find out more about what RPA can do for you.

The Future is Autonomous : Tangentia & the Autonomous Enterprise

An Autonomous Digital Enterprise (ADE) is growth-oriented, replacing manual and redundant tasks with automated intelligence and freeing up people to be creative, serve customers, and collaborate on higher-level pursuits. The successful ADE is defined by these three criteria and outcomes

Actionable insights

By leveraging newer technologies and analytics, an ADE can move beyond data correlations and business or system alerts towards true actionable insights, broader perspectives, and predictive intelligence to drive faster, better decision making.

Business agility

By automating rote and redundant tasks, organizations gain the flexibility to better understand & guide the digital enterprise towards innovation, leading to significant improvements in customer satisfaction, employee engagement, & operational performance.

Customer centricity

By minimizing the effort required to manage the large, complex digital enterprise, employees are freed up to work closer with business lines and customers to better understand the dynamically changing market & provide a superior experience.

Get Started on Your Autonomous Digital Transformation Journey Today

Book a discovery call with a member of Tangentia’s intelligent automation team today to find out more about what we can do for you.

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How PowerApps is Changing the Software Development Industry?

PowerApps is indeed making a significant impact on the software development industry by introducing low-code development capabilities and empowering citizen developers. Here are some ways in which PowerApps is changing the software development landscape:

Accelerating App Development: PowerApps enables rapid application development through its intuitive drag-and-drop interface, pre-built templates, and easy-to-use connectors. This reduces the time and effort required to create custom applications, allowing organizations to quickly address their business needs.
Empowering Citizen Developers: PowerApps empowers individuals with little to no coding experience, often referred to as citizen developer s, to create functional applications. By leveraging the visual development environment and low-code tools, citizen developers can contribute to application development, reducing the burden on professional developers and increasing overall productivity.
Bridging the Gap Between IT and Business: PowerApps helps bridge the gap between IT departments and business users. Business users can directly build apps that align with their specific requirements, reducing the need for constant back-and-f0rth communication with IT teams. This collaboration improves the speed of application delivery and ensures that business users have more control over the applications they use.
Enabling Customization and Extensibility: PowerApps allows organizations to customize and extend existing Microsoft applications such as SharePoint, Dynamics 365, and Teams. This enables businesses to tailor their software solutions to meet their unique needs without relying heavily on custom coding or expensive development resources.
Mobile and Cross-Platform Capabilities: PowerApps applications can run on various devices and platforms, including web browsers, smartphones, and tablets. This cross-platform compatibility ensures that apps developed with PowerApps can be accessed and used by users regardless of their preferred device, enhancing accessibility and user experience.
Integration with Data Sources and Services: PowerApps offers a wide range of connectors that enable seamless integration with various data sources and services. This integration capability allows developers to incorporate data from sources such as SharePoint, SQL Server, Excel, and cloud services into their applications, enabling a unified experience for end users.
Continuous Improvement and Innovation: PowerApps is part of the Microsoft Power Platform, which also includes Power BI, Power Automate, and Power Virtual Agents. The Power Platform is continuously evolving and introducing new features and enhancements, ensuring that PowerApps remains up to date with the latest technological advancements.

In general, PowerApps is revolutionizing the software development industry by democratizing app development, enabling faster delivery of applications, fostering collaboration between business users and IT departments, and providing a low-code platform that empowers citizen developers to contribute to application development efforts

Join our free Microsoft PowerApps session

Sign up for a free Microsoft PowerApps course to get started on your PowerApps journey. Hear from the industry leaders and experts from Tangentia, along with hands on sessions on setting up and building your own apps on the Microsoft Power platform.

Monthly Tangentia Byte August 2023

AUGUST 2023

We are excited to introduce Craig de Clair, Vice President and Principal Analyst at Forrester, who will be gracing our event with his guest speech on the topic “Automation Market Shifts and New Buyer Pain Points.”

Craig is a distinguished authority in the realm of enterprise architecture and business process transformation. With a remarkable international reputation, he stands as a true luminary in the fields of automation, artificial intelligence (AI), and the evolving landscape of work. His insights have consistently guided industry leaders toward innovative solutions and strategic implementations.

Expertise and Accomplishments:

Craig’s areas of expertise span a wide spectrum, encompassing critical subjects such as robotic process automation (RPA), AI solutions in the financial sector, and the profound societal and workforce impacts of these transformative technologies. Notably, his 2019 book, “Invisible Robots in the Quiet of the Night,” has garnered widespread acclaim for its profound exploration of these themes.

Thought Leadership:

A prolific writer and speaker, Craig’s influence extends beyond traditional academic boundaries. His perspectives have been frequently sought by esteemed publications and media outlets, including The Wall Street Journal, New York Times, USA Today, Forbes, and many others. His thought leadership continues to shape the narratives surrounding technology’s role in shaping the business world.

Expansive Coverage:

While Craig’s proficiency is deeply rooted in automation and AI, his coverage extends to various other domains. Dynamic case management, electronic signatures, and customer communications management are among the comprehensive subjects he navigates with expertise.

Don’t miss the opportunity to hear from Craig de Clair as he delves into the fascinating intersections of automation market shifts and emerging buyer pain points. His insights are sure to inspire, enlighten, and challenge conventional thinking in the ever-evolving landscape of business and technology.

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TANGENTIA OPEN 2023 CANADA

TANGENTIA OPEN 2023 INDIA

Explore How PowerApps is Transforming Software Development

Discover how PowerApps is reshaping the software development landscape with its low-code capabilities and empowerment of citizen developers. From accelerating app creation to bridging the gap between IT and business, PowerApps is driving innovation in the industry. Learn more about its impact on customization, cross-platform reach, integration, and continuous improvement. Read on to see how PowerApps is revolutionizing app development and fostering collaboration between developers and business users.

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IBM X Tangentia Webinar – Unleashing Innovation through Automation

We’re thrilled to recap the illuminating webinar, “Leveraging IBM Automation and Tangentia Solutions for Industry-Specific Challenges,” where cutting-edge technology and expert insights converged to pave the way for new possibilities.

The event showcased the dynamic fusion of IBM’s automation prowess and Tangentia’s industry-leading solutions. Through live demos, real-world case studies, and engaging discussions, attendees delved into the transformative potential of IBM’s RPA AI and IT Ops in addressing sector-specific hurdles with a panel of distinguished speakers: Zachary Silverstein, Ashwini Hegde, and Vijay Thomas, whose unwavering dedication to innovation has reshaped businesses across industries.

For those who missed this opportunity, the knowledge journey continues. Catch the event’s enlightening discussions and insights by watching the on-demand webinar video. Unlock innovation, transform challenges into opportunities, and be at the forefront of industry advancement.

VIEW ON DEMAND WEBINAR

Revolutionizing Supply Chain Excellence with Generative AI

In the dynamic realm of supply chain management, efficiency and precision are paramount. Enter generative AI—a revolutionary tool reshaping this landscape. From optimizing inventory to predictive maintenance, route planning to real-time tracking, this blog delves into how generative AI is overhauling supply chain processes. Discover the future of logistics and the transformative power of AI in revolutionizing the supply chain industry.

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Independence Day Celebrations at Tangentia’s India Offices

India Team Across All Offices: We celebrated the spirit of India’s Independence Day on the 15th of August with great enthusiasm! Our India team came together across all our offices to honor this significant day in the nation’s history. It was a moment of reflection on the freedom we enjoy and a heartfelt tribute to the heroes who have sacrificed for our country’s progress.

Onam Celebrations at Tangentia’s Kerala Office

The festive air was alive as we celebrated Onam at our Kerala office! The office was adorned with vibrant decorations and intricate flower rangoli, perfectly capturing the essence of this joyous occasion. And of course, the highlight was the indulgence in a sumptuous Onam Sadhya, where we all savored the flavors of tradition and togetherness in the form of this elaborate and delicious feast.

An ISO 9001:2015 and ISO/IEC 27001:2013 Certified Company

Revolutionizing Supply Chain with Generative AI : Efficiency, Precision, and Beyond

In the fast-paced world of modern business, supply chain management plays a pivotal role in ensuring the seamless movement of goods and services. As companies strive for greater efficiency, precision, and adaptability, they have turned to cutting-edge technologies to address global supply chain challenges. One such game-changer is generative AI, which has emerged as a powerful tool to revolutionize the supply chain industry. In this article, we will explore how generative AI is transforming supply chain processes and what it means for the future of logistics.

Streamlining Inventory Management

Traditionally, inventory management has been a challenging task for companies, with overstocking and stockouts resulting in significant financial losses. Generative AI has stepped in to optimize inventory levels with impressive accuracy. By analyzing historical data and predicting future demand patterns, AI algorithms can forecast the right quantities of products to be stocked, thereby minimizing excess inventory and eliminating stockouts. This level of precision empowers businesses to maintain leaner, more cost-effective supply chains.

Predictive Maintenance and Reduced Downtime

Incorporating generative AI into supply chain systems facilitates predictive maintenance of machinery and equipment. AI algorithms analyze sensor data and machine performance metrics to predict potential breakdowns or maintenance needs well before they occur. As a result, companies can schedule maintenance activities proactively, minimizing costly downtime and disruptions to the supply chain. This approach not only saves money but also improves overall productivity and customer satisfaction.

Optimized Route Planning and Logistics

The logistics sector is reaping significant benefits from generative AI applications. Advanced algorithms can evaluate various factors, such as traffic conditions, weather patterns, delivery deadlines, and vehicle availability, to optimize route planning. By identifying the most efficient routes, companies can reduce transportation costs, decrease delivery times, and minimize their carbon footprint. The result is a greener, more economical supply chain, aligning with sustainability goals and meeting the growing expectations of eco-conscious consumers.

Enhanced Demand Forecasting

Accurate demand forecasting is critical for supply chain efficiency. Generative AI employs machine learning techniques to analyze vast amounts of historical data, customer behavior, market trends, and external factors affecting demand. By synthesizing this information, AI algorithms can produce more accurate and insightful demand forecasts. This level of precision enables companies to better allocate resources, adjust production schedules, and streamline distribution efforts, staying ahead of the competition.

Real-time Inventory Tracking and Traceability

Generative AI is also instrumental in providing real-time tracking and traceability solutions. With the integration of IoT devices and RFID tags, companies can monitor their products throughout the supply chain journey. This level of transparency enables efficient tracking, reduces the risk of theft, and enhances overall security. Moreover, in case of recalls or quality control issues, AI-powered traceability allows for targeted product retrieval and replacement, saving time and reducing potential negative impacts on consumers and brand reputation.

Generative AI is a transformative force in supply chain management, offering unprecedented levels of efficiency, precision, and adaptability. From optimizing inventory management to predictive maintenance, route planning to demand forecasting, this technology streamlines processes, reduces costs, and enhances customer satisfaction. As supply chains continue to evolve, embracing generative AI is not just an option but a necessity for businesses seeking to stay competitive in the ever-changing global landscape. Tangentia’s TiA suite of solutions combines the intelligence of generative AI, RPA and Business Process Management tools into a single cloud based platform that affordable while being rapidly and easily scalable. As the technology advances and becomes more accessible, we can expect to witness even more groundbreaking applications, reshaping the supply chain industry for years to come.

Get a free Proof Of Concept