The larger an organization is, the more complex their processes. The more complex these processes are, the longer they take to complete and the more prone they are to error. Human workers can spend hours executing processes, such as accounts payable processes or customer onboarding, 70% of which could be automated. This is time they could spend on tasks of higher value.

Enter robotic process automation (RPA), an automation software that uses software bots to perform individual tasks and end-to-end processes, improving productivity while taking the process burden off of human workers. In fact, RPA is so effective that 53% of respondents to a Deloitte RPA Survey said they are already implementing RPA in their organizations.

But what is it about automation that makes such a difference? Why is RPA for enterprise so beneficial? Let’s take a closer look.

Why RPA for Enterprise?

The most obvious benefits of enterprise RPA are that it significantly reduces costs and increases productivity and accuracy. Bots can perform processes in a fraction of the time of a human worker, meaning they can get more done in a shorter amount of time, and without the inevitable error that comes with manually performing these processes.

But when we dig deeper, it is easy to see that there are additional benefits to RPA for enterprise. These include:

RPA Use Cases for Enterprise

Customer Communications

RPA can improve customer communications by answering general inquiries that would keep a human worker from deeper engagement with customers. RPA can do this through web-based chat, SMS text messaging and other media. When human workers no longer need to answer every inquiry, they can handle more complex requests and issues from customers and focus on building and strengthening customer relationships.

Human Resources

Human resources is a data-heavy department that deals with employee data, payroll and benefits and accounts payable and receivable. Besides pulling data and form-filling, RPA can do things like track an employee’s sales results or their continuing education record. The RPA system can then respond, perhaps by setting new sales targets for the employee or notifying management of the need for additional training.

Data Management

Data management is a massive undertaking in many industries, such as healthcare and legal. In healthcare, patient information when onboarding new patients and the transfer of patient information between healthcare providers is a massive undertaking. The same can be said for the legal industry, where lawyers often spend many unbillable hours dealing with paperwork and timesheets.

RPA can take care of this data management in a number of ways. Bots can be programmed to pull information from a variety of sources and input information into forms. RPA can also create a centralized repository for all relevant information on a patient or client, making it easy to access by those authorized to do so.

Embrace RPA Now to Remain Competitive

Large enterprises are wise to embrace the RPA revolution now. Remaining competitive in your industry doesn’t just mean keeping up with other enterprises of similar size. It also means being able to compete with startups and small and medium businesses (SMBs) that can more easily adopt and implement RPA, allowing them to reduce costs from day one, grow quickly and scale easily.

Book a discovery call with a member of the Tangentia team today to find out more about what RPA can do for your enterprise.

Author: Pria Vijayaratnam and Vijay Thomas

The times we are living in are unprecedented. The COVID-19 pandemic has not only changed how we work; it has changed how we view work. In the U.S., close to 4.3 million people voluntarily quit their jobs in August 2021. The reasons for this are many, including low wages, lack of career growth, boredom, and even pandemic fatigue. However, the result is that many companies are being left with staff shortages that threaten their business operations.

Executives are in a place where they have to brainstorm how they can keep their company functioning with fewer staff members. They bounce ideas back and forth—maybe they need to fix their recruitment strategy, invest more time and money into employee retention or completely change their business plan.

But there is a better solution, one that improves operations and costs less. It’s Automation. But before we get into what automation is and what it can do for you, let’s take a quick look at what losing human staff members means for a company.

What is the impact on a business when an employee resigns?

At first glance, it is clear that when a person resigns from a company, the tasks they once performed are left undone, unless there is someone to come in and take over. However, when a company loses their workforce, they lose more than just a body. They also lose the following:

Is Automation the answer?

Automation—Robotic Process Automation to be precise—is the answer for many companies that are experiencing staff shortages. Software bots, or simply bots, can step in and handle repetitive tasks that are time-consuming and prone to human error.

These bots don’t need to sleep, a salary, or breaks and they won’t get sick or resign. What they will do is pick up the slack and leave your existing human workforce to focus on tasks that offer a higher value to the company and that are more meaningful to them. These bots can be programmed with all the institutional knowledge an employee would have, so nothing is lost.

Where can automation be used?

Robotic Process Automation is being adopted in many different departments across a number of industries. For example, it can be utilized in your Finance, HR and IT departments, and intelligent automation is revolutionizing processes in industries such as retail, automotive, finance and banking, oil and gas, and manufacturing. Examples of tasks intelligent automation can handle in a variety of industries include:

Yes, we still need people

The goal here is not to replace human workers. The need for people will never go away. But how we leverage those workers is changing. People have so much more to give the companies they work for other than simply entering data and answering general inquiries.

Not only that but employees want intellectually stimulating work that challenges them and that truly contributes to the success of the organization for which they work. Intelligent automation can free them up for retraining and to focus on higher-value tasks, such as engaging with and building relationships with clients.

Think about how valuable this can be for your organization. Imagine a workforce that is trained, reliable, and able to complete tasks in a matter of seconds. Think of making better use of your human workforce to bring more value to your company. With intelligent automation, this can be your future—and you can begin that future now.

Combat the great employee resignation or the great exit as some people call it with Automation today. Connect with one of our team members at Tangentia and discover how we can create a customized automated solution to revolutionize your company processes and hiring needs.

Perhaps one of the greatest concerns that has come with the implementation of automation in the workplace is that people would lose their jobs. However, the reality is that automation does not take jobs away from people. In fact, it is resulting in the creation of new jobs.

Robotic Process Automation (RPA) is one of the fastest-growing technologies in the world today and it is being adopted by many different industries, such as retail, automotive, telecom, healthcare, manufacturing, and oil & gas. RPA is being used to automate repetitive, outdated and, time-consuming processes, freeing employees to focus on higher-value tasks, such as nurturing customer relationships and exploring new sales opportunities.

However, RPA is doing more than helping employees engage in work that is more meaningful. It is also creating a significant number of new jobs. And since these types of positions are new, it means the demand is high and the salaries are competitive. The question is who are these jobs targeted at?

A wide range of opportunities

You might think that because RPA is a new technology, the jobs that are being created are strictly for technologists. However, that is not the case. There is actually a wide range of job types that are being created to ensure that RPA can be developed, implemented, and maintained at all levels of an organization.

There are many examples of the types of jobs that are coming available thanks to RPA. In addition to the development and building of RPA solutions, available jobs include business analysts, ethics specialists, business-IT liaisons, and champions.

Top jobs in RPA today

With so many RPA-related jobs, it’s helpful to know which ones are exceptionally hot right now and what skills are required to fill these positions. Here is a list of the most in-demand jobs related to RPA.

Many of these roles are suitable for people who are already working in the organization or who have experience as business analysts, cross-functional liaisons, and Excel super users. This means that this new field of employment is ready and waiting for people who have a wide variety of skills to bring to the table.

RPA jobs at Tangentia

Tangentia is creating hundreds of jobs in the RPA space, particularly since they recently acquired Cycloides Technologies. This acquisition has nearly doubled the team capacity at Tangentia, as they seek to support their existing customer base in Canada and their growing customer base in India. With this goal at the forefront, Tangentia is planning to generate more than 100 new jobs globally.

For more information about joining the Tangentia team and to learn about the exciting career opportunities at Tangentia, reach out to Tangentia careers today.