Pros and Cons of Robotic Process Automation Implementation

Tangentia Automation

The global robotic process automation (RPA) market size is expected to reach USD 3.11 billion by 2025, according to a new study by Grand View Research, Inc. When implementing a new technology, you must consider the benefits and potential drawbacks. Robotic Process Automation has many benefits and potential challenges in the form of product selection, process evaluation, bot architecture, user training, and scaling up.

When evaluating RPA solutions, it is important to understand that there are many adoption challenges and opportunities. To take full advantage of an RPA solution, it's the teamwork that makes the dream work. It all starts with asking the right questions. Like, as “What are the challenges with implementation? What value-added services are there to ensure RPA success? What are the tough lessons learned during implementation that have led to success?"

An automation strategy's costs and benefits are complex as they can affect both front and back-office processes. This is why we'll highlight both the pros and cons of implementing RPA within your organization. Some of the leading software providers like UiPath, Automation Anywhere, BluePrism, Work Fusion and Pega RPA, all have their strengths and customer success stories.

However, finding the right product for your RPA initiative is an important step that starts with discovery and education. Let's take a look at what RPA can do for your business process.

The Cons of RPA

It's easy to see how RPA can benefit a CU by improving business operations and customer service. Rolling out a new enterprise solution without challenges isn't realistic based on most organizations historic experience.

Here are some of the challenges that you should look out for if your are considering the successful implementation of RPA for your Credit Union:

Employee Resistance

People are habitual and organizational change can cause stress among employees. Employees who are part of a new technology implementation might be put-off by taking on new responsibilities. It means learning something new and not everyone shares the same level of enthusiasm. Setting the right expectations and communicating them through corporate leadership and executive sponsors will ensure employees stay informed during the RPA implementation process. For successful RPA adoption its best to create a culture of innovation to accelerate adoption.

Process Selection

It is best to select tasks that are repetitive, rules-based, high volume, and do not require too much human judgement. Those tasks are real winners as they will help you see the fastest ROI and greatest company-wide impact. Think “Where do we use copy-paste a lot? Where does data migration take a while?" The more non-standard the process the more difficult it is to automate and the more human interaction required to complete the task. More complex tasks include interacting with customers and developing human relationships. Of course, the upfront time it takes to identify the right process is necessary to successful process selection. You may not need to automate everything right away. Think “What one process could we change that would make the biggest difference?“

Managing Expectations

So as to not disappoint, be mindful when it comes to setting internal expectations for a new technology like RPA. The excitement for what's possible should not be overshadowed by the practicality of the processes that need to be improved first. RPA will not fix all operational problems or broken processes. Companies need to decide on the right technology for their unique RPA needs. By communicating expectation regarding results, point to other companies successes stories so people can see a road-map where they are going.

Navigating Obstacles

Proper prior planning will help you conceptually manage all the moving pieces. Working with a partner that has experience in the trenches of RPA projects can prove to be invaluable. To get the full benefit of an RPA solution, partners like Tangentia can provide best in class lean operation principles to your organizations workflow. When weighing the Pros and Cons of and RPA implementation, the right partner can really tilt the scale in your favor as you navigate the uncharted waters of RPA for your company.

PwC says in their white paper Organizing Your Future with Robotic Process Automation that “a couple of RPA’s greatest benefits are often overlooked…[such as] its ease of deployment.”

When you overcome the challenges of the automation selection process and minimize employee resistance, you will experience RPA implementation success. Few things are more gratifying than identifying a process that needs improvement and working together as a team to drive innovation. During the process, new ideas will emerge for other areas of the business to be automated. Widespread adoption can help the company realize the full cascading benefits of a true world class RPA solution.

Whether you are interested in UiPath, Automation Anywhere, BluePrism, Work Fusion or Pega RPA. Here at Tangentia we understand process automation very well and can help you throughout your implementation from initial discovery conversations to enterprise multi-bot rollout.