RPA Removes Process Burden for Enterprises
The larger an organization is, the more complex their processes. The more complex these processes are, the longer they take to complete and the more prone they are to error. Human workers can spend hours executing processes, such as accounts payable processes or customer onboarding, 70% of which could be automated. This is time they could spend on tasks of higher value.
Enter robotic process automation (RPA), an automation software that uses software bots to perform individual tasks and end-to-end processes, improving productivity while taking the process burden off of human workers. In fact, RPA is so effective that 53% of respondents to a Deloitte RPA Survey said they are already implementing RPA in their organizations.
But what is it about automation that makes such a difference? Why is RPA for enterprise so beneficial? Let’s take a closer look.
Why RPA for Enterprise?
The most obvious benefits of enterprise RPA are that it significantly reduces costs and increases productivity and accuracy. Bots can perform processes in a fraction of the time of a human worker, meaning they can get more done in a shorter amount of time, and without the inevitable error that comes with manually performing these processes.
But when we dig deeper, it is easy to see that there are additional benefits to RPA for enterprise. These include:
- Ease of development: Bots can be created and programmed with minimal, if any coding. This means you don’t have to be a programming wizard to create the bots you need.
- Full customization: RPA can be fully customized to meet your unique business needs, ensuring only the processes relevant to your organization are automated.
- Full scalability: Bots are controlled by a central management server that includes bot management features such as scheduling and queueing. This means it is easy to increase or decrease scale as needed, you can bulk process actions and you can assign actions to bots based on priority.
- Seamless integration: RPA can be seamlessly integrated with your IT infrastructure and all your apps and systems, whether they are legacy, cloud-based or hybrid.
- RPA management: You will enjoy features such as a user-friendly interface to monitor bot activities and performance and the ability for humans to intervene when necessary.
- Heightened security and compliance: RPA allows you to ensure bots have encrypted credentials for access to your systems and that only authorized human workers have access to the RPA system. You will also be able to adhere to all relevant security standards and generate audit trails and reports.
- Employee satisfaction: Employees who are relieved of manually running processes will be able to focus on tasks that are of higher value and more meaningful to the company. The result is employees who feel like they are contributing to the greater good and who are more engaged because of it.
RPA Use Cases for Enterprise
Customer Communications
RPA can improve customer communications by answering general inquiries that would keep a human worker from deeper engagement with customers. RPA can do this through web-based chat, SMS text messaging and other media. When human workers no longer need to answer every inquiry, they can handle more complex requests and issues from customers and focus on building and strengthening customer relationships.
Human Resources
Human resources is a data-heavy department that deals with employee data, payroll and benefits and accounts payable and receivable. Besides pulling data and form-filling, RPA can do things like track an employee’s sales results or their continuing education record. The RPA system can then respond, perhaps by setting new sales targets for the employee or notifying management of the need for additional training.
Data Management
Data management is a massive undertaking in many industries, such as healthcare and legal. In healthcare, patient information when onboarding new patients and the transfer of patient information between healthcare providers is a massive undertaking. The same can be said for the legal industry, where lawyers often spend many unbillable hours dealing with paperwork and timesheets.
RPA can take care of this data management in a number of ways. Bots can be programmed to pull information from a variety of sources and input information into forms. RPA can also create a centralized repository for all relevant information on a patient or client, making it easy to access by those authorized to do so.
Embrace RPA Now to Remain Competitive
Large enterprises are wise to embrace the RPA revolution now. Remaining competitive in your industry doesn’t just mean keeping up with other enterprises of similar size. It also means being able to compete with startups and small and medium businesses (SMBs) that can more easily adopt and implement RPA, allowing them to reduce costs from day one, grow quickly and scale easily.
Book a discovery call with a member of the Tangentia team today to find out more about what RPA can do for your enterprise.
