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Category: Company
Monthly Tangentia Byte October 2021
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Is Intelligent Automation the answer to the Great Resignation?
Author: Pria Vijayaratnam and Vijay Thomas
The times we are living in are unprecedented. The COVID-19 pandemic has not only changed how we work; it has changed how we view work. In the U.S., close to 4.3 million people voluntarily quit their jobs in August 2021. The reasons for this are many, including low wages, lack of career growth, boredom, and even pandemic fatigue. However, the result is that many companies are being left with staff shortages that threaten their business operations.
Executives are in a place where they have to brainstorm how they can keep their company functioning with fewer staff members. They bounce ideas back and forth—maybe they need to fix their recruitment strategy, invest more time and money into employee retention or completely change their business plan.
But there is a better solution, one that improves operations and costs less. It’s Automation. But before we get into what automation is and what it can do for you, let’s take a quick look at what losing human staff members means for a company.
What is the impact on a business when an employee resigns?
At first glance, it is clear that when a person resigns from a company, the tasks they once performed are left undone, unless there is someone to come in and take over. However, when a company loses their workforce, they lose more than just a body. They also lose the following:
- Leaders with industry knowledge, insights, and connections
- Innovators and thinkers who contribute great value to the company
- The institutional knowledge about services, products, and customers that goes with them
Is Automation the answer?
Automation—Robotic Process Automation to be precise—is the answer for many companies that are experiencing staff shortages. Software bots, or simply bots, can step in and handle repetitive tasks that are time-consuming and prone to human error.
These bots don’t need to sleep, a salary, or breaks and they won’t get sick or resign. What they will do is pick up the slack and leave your existing human workforce to focus on tasks that offer a higher value to the company and that are more meaningful to them. These bots can be programmed with all the institutional knowledge an employee would have, so nothing is lost.
Where can automation be used?
Robotic Process Automation is being adopted in many different departments across a number of industries. For example, it can be utilized in your Finance, HR and IT departments, and intelligent automation is revolutionizing processes in industries such as retail, automotive, finance and banking, oil and gas, and manufacturing. Examples of tasks intelligent automation can handle in a variety of industries include:
- Onboarding and offboarding new employees, customers, or suppliers
- Answering general customer queries and FAQs
- Sending appointment reminders
- Processing invoices for accounts payable
- Checking through transactions and databases to confirm identity and detect fraud
- Generating reports
Yes, we still need people
The goal here is not to replace human workers. The need for people will never go away. But how we leverage those workers is changing. People have so much more to give the companies they work for other than simply entering data and answering general inquiries.
Not only that but employees want intellectually stimulating work that challenges them and that truly contributes to the success of the organization for which they work. Intelligent automation can free them up for retraining and to focus on higher-value tasks, such as engaging with and building relationships with clients.
Think about how valuable this can be for your organization. Imagine a workforce that is trained, reliable, and able to complete tasks in a matter of seconds. Think of making better use of your human workforce to bring more value to your company. With intelligent automation, this can be your future—and you can begin that future now.
Combat the great employee resignation or the great exit as some people call it with Automation today. Connect with one of our team members at Tangentia and discover how we can create a customized automated solution to revolutionize your company processes and hiring needs.
Get Started on Your RPA Journey Today
Book a discovery call with a member of Tangentia’s automation team today to find out more about what RPA can do for you.
The Need to Fill RPA Job Positions Is Growing Exponentially
Perhaps one of the greatest concerns that has come with the implementation of automation in the workplace is that people would lose their jobs. However, the reality is that automation does not take jobs away from people. In fact, it is resulting in the creation of new jobs.
Robotic Process Automation (RPA) is one of the fastest-growing technologies in the world today and it is being adopted by many different industries, such as retail, automotive, telecom, healthcare, manufacturing, and oil & gas. RPA is being used to automate repetitive, outdated and, time-consuming processes, freeing employees to focus on higher-value tasks, such as nurturing customer relationships and exploring new sales opportunities.
However, RPA is doing more than helping employees engage in work that is more meaningful. It is also creating a significant number of new jobs. And since these types of positions are new, it means the demand is high and the salaries are competitive. The question is who are these jobs targeted at?
A wide range of opportunities
You might think that because RPA is a new technology, the jobs that are being created are strictly for technologists. However, that is not the case. There is actually a wide range of job types that are being created to ensure that RPA can be developed, implemented, and maintained at all levels of an organization.
There are many examples of the types of jobs that are coming available thanks to RPA. In addition to the development and building of RPA solutions, available jobs include business analysts, ethics specialists, business-IT liaisons, and champions.
Top jobs in RPA today
With so many RPA-related jobs, it’s helpful to know which ones are exceptionally hot right now and what skills are required to fill these positions. Here is a list of the most in-demand jobs related to RPA.
- RPA developers: An RPA developer is a person who writes the computer code to create the RPA software that automates work processes. They typically work with an analyst to understand what business processes would benefit most from automation and how those processes work. This requires skills and knowledge in the area of programming exception handling, control flows, and data structures and they must be able to understand how RPA is related to and drives business value.
- RPA architect: An RPA architect is a role that is often filled by the software developer. This is the person who oversees the planning and design behind the integrations and workflow that the developer is required to code. The skills and knowledge required for this include the ability to develop workflow diagrams and provide strategic documentation of each process before it is automated. They should also know when there is a more suitable traditional software solution that would be of greater benefit than RPA.
- RPA analyst: An RPA analyst is a role that can be filled by a business analyst who receives the proper training. The analyst is the person who looks closely at which
business processes are the best candidates for automation and works closely with the developer on this front. The skills and knowledge required include a solid understanding
of business processes and at least a basic understanding of RPA tools. They must also be able to create diagrams and presentations that illustrate the required workflows. - RPA tester: An RPA tester is a person who oversees the ongoing testing of RPA once it has been deployed. This includes testing throughout the development lifecycle of the bot and the ecosystem in which the automated process exists. The goal is to create an error-free environment.
- Bot master: A bot master is a person who oversees the monitoring of the bots, particularly when these bots have been integrated with advanced artificial intelligence
(AI). Their primary role is to ensure that each bot continues to provide value for the organization, which requires them to have both software and hardware skills and the
ability to collaborate with technical, business, and executive teams. - RPA champion: An RPA champion is a person who promotes RPA and its benefits throughout the organization, letting employees know what RPA is, how it will function in
their work environment, and what successes have been achieved. They will also be responsible for the education and upskilling of new teams as the technology is rolled out within the company.
Many of these roles are suitable for people who are already working in the organization or who have experience as business analysts, cross-functional liaisons, and Excel super users. This means that this new field of employment is ready and waiting for people who have a wide variety of skills to bring to the table.
RPA jobs at Tangentia
Tangentia is creating hundreds of jobs in the RPA space, particularly since they recently acquired Cycloides Technologies. This acquisition has nearly doubled the team capacity at Tangentia, as they seek to support their existing customer base in Canada and their growing customer base in India. With this goal at the forefront, Tangentia is planning to generate more than 100 new jobs globally.
For more information about joining the Tangentia team and to learn about the exciting career opportunities at Tangentia, reach out to Tangentia careers today.
Get Started on Your Automation Career Today
Learn about the exciting career opportunities at Tangentia today.
Automation Anywhere Recognizes Tangentia as a Verified Services Partner
Toronto,CA, October 01, 2021 — Global digital transformation company Tangentia (https://www.tangentia.com/) has been awarded the recognition and accreditation from Automation Anywhere as a Verified Services Partner.
Unveiled this week by the Robotic Process Automation (RPA) software company, the partner program will seamlessly pair customers with vendors that possess the required expertise to implement Automation Anywhere's solutions portfolio. In particular, this includes the recently-released cloud-native, AI-powered Automation 360 platform — one of the first solutions of its kind.
In order to qualify for the Verified Services Partner Program, a company must meet several requirements:
- Demonstrate core technical competencies in RPA.
- Hold the necessary Automation Anywhere certifications.
- Show a proven, public track record of successful customer automation projects.
For vendors, the program is a powerful competitive differentiator. In addition to being identified as a Verified Services Partner on Automation Anywhere's website, participants are given access to several exclusive assets. These include:
- A dedicated expert from Automation Anywhere's product success team.
- Early access to solutions roadmaps, templates, solutions, checklists, and other information resources.
- Qualified leads for services engagements.
- Preferred access to the Automation Anywhere helpdesk.
“The promise of automation is to transform the way we work today by enabling sustained productivity growth and energizing the workforce with higher-value work to improve both employee and customer experiences,” says Ben Yerulshami, Senior Vice President of Global Alliances and Channels at Automation Anywhere. “The Verified Services Partner Program will help our customers identify partners who have deep technical expertise with a strong record of driving customer success.”
“For over a decade, Automation Anywhere has maintained its position as one of the top RPA vendors in the world, and has been instrumental in our own success as a global RPA solutions provider,” adds Ashwini Hegde, Practice Manager for the Tangentia Automation group. Vijay Thomas, CEO of Tangentia said “We're honored to be selected in Automation Anywhere's Verified Services Partner Program. We look forward to seeing this partnership improve Tangentia's capacity to empower, enable, and transform the processes and operations of our clientele.”
Tangentia is one of 20 initial Verified Services Partners, joining the likes of Accenture, Deloitte, and Infosys. In addition to delivering solutions utilizing Automation Anywhere Tangentia has built their own platform TiA (Tangentia Intelligent Automation), which harnesses the power of Automation Anywhere to deliver robust industry accelerators to enable the best automation practices for clients globally. With TIA clients can cut their journey to automation in half and start seeing ROI quickly.
ABOUT TANGENTIA
Tangentia is a global digital transformation company headquartered in Toronto, Canada. It has over 18 years of experience in automation, B2B, and digital integration solutions. The company has efficiently managed digital transformation and B2B for 1000+ customers globally, including 13 Fortune 500 customers. Tangentia platforms handle over 10 billion USD/year in B2B and B2C transactions. Visit www.Tangentia.com to learn more.
Get Started on Your RPA Journey Today
Book a discovery call with a member of Tangentia’s automation team today to find out more about what RPA can do for you.
Monthly Tangentia Byte September 2021
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Tangentia acquires Cycloides
Tangentia, a leading global digital transformation company, headquartered in Canada and with a presence in Goa in India, has recently signed an agreement for the acquisition of Cycloides Technologies in Kerala and Cycloides Inc Canada.
Bringing Cycloides into the Tangentia fold nearly doubles the team strength of Tangentia to enable new ideas to flourish while gaining new capabilities for off-shore product development and client delivery centers, a press release said here on Thursday.
Vijay Thomas, CEO of Tangentia says “We are committed to investing and expanding to multiple states in India to truly have a pan-India presence to not only support our global customer base but to also support our ever-growing base of customers in India. In addition to the newly combined team strength, Tangentia is planning to generate over 100 new career opportunities globally.”
Cycloides is the first Kerala-based IT company to have a contract with BMW Canada, Tune Protect (Air Asia subsidiary), Hospital Corporation of America (HCA), and many others. Cycloides created HCA’s world’s first Mobile Heartbeat development center and has also won other strategic contracts with H&R Block, CTS and Hitachi.
Through its local presence in Canada, India and USA, Tangentia has been able to provide its customers with a “Think Global, Act Local” delivery model.
Tangentia now boasts of 1000+ customers worldwide which include 13 Fortune 500 customers in 30+ countries. Tangentia proprietary platforms like Tangentia Gateway and TiA(Tangentia Intelligent Automation) manage transactions worth more than USD 10 Billion worldwide every year, which include processing B2B transactions for India’s largest retailer, the largest appliance manufacturer in the world and the largest beverage alcohol distributor in the world.The merger comes with the promise of a better tomorrow for all the stakeholders.
“Our merger with Tangentia is a fantastic match of an entrepreneurial mindset and complementary skill sets. With this acquisition, the employees, clients and partners of Cycloides will be part of a bigger network of operations and can access world-leading Tangentia solutions around Robotic Process Automation, Artificial Intelligence and B2B,” says Anil A R, former CEO of Cycloides and SVP, Strategic growth at Tangentia.
The company's presence across India has opened up job opportunities for aspiring candidates, who want to transform and contribute to the ever-changing dynamics of technology.This again isn't only restricted to Kerala or Goa or India but the whole world, further expanding and strengthening ties between India and Canada through employment.
This year, Tangentia is on a mission to ‘Take the Paper out of Paperwork’, which is strongly highlighted in their latest #PaperOutOfPaperwork brand campaign urging businesses to do away with tedious paper processes and switch to automation to foster business growth.
The pandemic has forced organizations to go digital which is quickly becoming the new normal. Against this backdrop, #PaperOutOfPaperwork strives to educate businesses about the use of automation in business operations such as saving time, money and resources, while increasing productivity and growth all by reducing the use of paper processes.
Tangentia’s acquisition of Cycloides will accelerate the mission to automate, innovate and make an impact.
Tangentia is ISO 9001:2015 and ISO/IEC 27001:2013 Certified
Tangentia is proud to be a globally compliant ISO 9001 and 27001 company. All our 3 major entities – Tangentia Inc based in Canada, Tangentia India Pvt Ltd based in India, and Tangentia America LLC have been ISO 9001:2015 and ISO/IEC 27001:2013 certified. Assessment for both the certifications jointly was done by TUV Nord, accredited by German accreditation body DAkkS. Through an integrated approach, our global ISO implementation team has achieved compliance with both standards in record turnaround time.
Our Integrated Management System(IMS), which is compliant with both the standards, boasts robust processes that ensure that our products and services meet the needs of our clients, with an ability to effectively manage information security risks.
Vijay Thomas, CEO of Tangentia said “It is an inordinate achievement that reveals our commitment to providing quality products and services, ensuring continuous up-gradation of and adherence of information security processes to all our existing and prospective clients.”
Vaishali Amonker, Global Head of Quality as well as the lead for the Tangentia ISO implementation adds “Our goal to attempt to get the ISO 9001 and ISO 27001 standards simultaneously was a BHAG( Big Hairy Audacious Goal) to start with. However the ISO team made up of people globally that met at all odd hours of the day and night to manage time zones, managed to pull it off and our customers can now rest assured that the Tangentia services that they trust, are going to get even better”
ISO 9001:2015, the Quality Management Standard
To become ISO 9001:2015 certified, Tangentia underwent an evaluation process that included: quality management system development, a management system documentation review, pre-audit, initial assessment, and clearance of non-conformances, all of which work to identify corrective actions that eliminate non-conformances in the quality management standard. The audit also revealed that our internal document and record management system is well developed.
It is an inordinate achievement that shows we are truly endowed in understanding our client’s needs in working with them to deliver high-quality solutions, while always complying with regulations and specifications and continuously reviewing and improving the way we work. This certification reveals our commitment to providing quality products and services to all our existing and prospective customers.
The ISO 9001 certification clearly demonstrates that we have robust and defined procedures in place in all our business areas. So, we can proudly state that Tangentia services are delivered with quality and transparency.
ISO/IEC 27001:2013, the International Information Security Standard
At Tangentia, we adhere to the highest standards of information security, client confidentiality, and trust. We acknowledge the fact that every client’s information/data/documents is an extremely important asset and always treat it with the greatest integrity.
ISO/IEC 27001:2013 includes the management of information security in processes related to Information Technology, Client Servicing, Operations, Human Resources, and Administration. Crimson Interactive’s ISMS follows the approach to “develop, establish, implement, operate, monitor, review, maintain, and improve,” thereby ensuring continuous up-gradation of and adherence to information security processes.
How do our clients benefit from ISO 9001:2015 and ISO/IEC 27001:2013 certification?
- We have secure operations and strict compliance policies, ensuring that our client’s research work information/data/documents are 100% safe with us.
- Our business continuity planning ensures no disruptions and delivery of all information/data/documents on time.
- Advanced information technology systems to ensure superior quality and higher security.
- Our trust and confidentiality commitment to serve our esteemed clients better and for longer.
- We have globally recognized and acknowledged security processes/protocols for ensuring no security breaches.
- Tangentia Gateway SaaS solutions for B2B, EDI, Supply Chain and E-commerce in addition to SOC1 and SOC2 compliance are now also ISO 9001 and ISO 27001 compliant.
- TiA SaaS solutions including TiA Chatbot, TiA Robotic Process Automation( RPA), TiA Intelligent Data Processing (IDP), and TiA Core AI platforms are now also ISO 9001 and ISO 27001 compliant.
We at Tangentia give utmost importance to quality and information security while engaging in all business activities. And the ISO/IEC 27001:2013 certification clearly demonstrates that we guarantee information security by adhering to internationally renowned standards.
Get Started Today
Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada, USA, Mexico and India to implement their RPA strategies using an agile methodology.
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Monthly Tangentia Byte June 2021
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Monthly Tangentia Byte May 2021
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