Automation is changing insurance and here’s why
Recently, we had a meeting with one of Canada’s largest insurance companies discussing Robotic Process Automation(RPA). The internal champion had spent months reviewing the top RPA software vendors. His conclusion was that they all do essentially the same thing. He found there were some major differences in how much these systems cost and a big difference between the price of unattended and attended robots.
This insurance company is no stranger to innovation as over a decade ago they made the leap to transform their company from 70% paper: 30% electronic to 70% electronic: 30% paper. At this time they were at the forefront of innovation and almost 20 years later the challenges are less about paper and more about how people are working with scanned documents and the manual processes that still hold the company back from optimal efficiency.
The new challenges ahead are equally as daunting as they may have seemed when making the transition to a paperless office. In a large organization there are many stakeholders and all departmental decisions inevitably effect each other. Robotic Process Automation is a department agnostic solution as its only prerequisite to improve a processes speed is if the process is highly manual, repetitive, high volume and rules based.
Our team was impressed by the work that had already been done internally. This champion had identified over 80 different processes that could benefit from RPA. Each process had been documented in an excel file that included aspects of our RPA opportunity checklist. It was an extremely thorough document and we were happy because it made the next step a lot easier.
Where to start
No matter how big a list of processes you hope to automate, they all start the same way. Selecting one process for a Proof of Concept(PoC). Possibly the most important step in any RPA process is picking the right first project. If it is too simple it may not have the impact and ROI that is expected. This could stunt future investment in rolling out other RPA initiatives. If the selected process is too complex it could delay the completion of a successful first PoC. Just like Goldilocks and The Three Bears, you want to select the one that is just right.
Launching an RPA project
If you are looking to launch an RPA program within your insurance company. It’s realistic to have a fully functional full process within a 4 week period. At Tangentia we break down the Proof of Concept as follows:
Week 1. Prepare and Engage
- Collaborate with stakeholders to identify and assist in identifying the candidates of RPA PoC.
- Engage process owners via discovery workshop to confirm scope of PoC (assuming prior engagement to this point)
- Prepare base infrastructure to host the RPA application.
- Install the RPA tool in single environment.
- Set up system access and credentials
Week 2. Select, Build and Analyze
- Select & confirm 1 process for PoC.
- Conduct workshop for documenting current state process via existing documentation and job shadowing.
- Meet with process owners or stakeholders to explain what will be done in the PoC
- Confirm the objectives of the PoC and “success” criteria
- Build PoC
Week 3. Build and Test
- Continue Building PoC
- Test PoC with test data
- Record a “before and after” to communicate the concept to a larger audience.
Week 4. Demo, Document, and Plan
- Demo the PoC to stakeholders
- Document key learnings, point of view on key questions and next steps
- Document Requirements to move RPA bots into other environment
There is a lot of work to be done in 4 weeks. However, at Tangentia we are no stranger to doing what other companies can’t. For example, before beer and wine were available in grocery stores in Ontario, Kathleen Wynne made an announcement that alcohol would be available in Ontario grocery stores by Christmas. At the time, Christmas was only 6 weeks away. There were a number of companies that bid on this LCBO project but did not want to stick their necks out to deliver the project in that amount of time. They all said it couldn’t be done. We knew that simply wasn’t true.
We won the project and successfully worked with the LCBO, its suppliers and vendors to support them and the millions of dollars of commerce that flowed through our backend system. This project was a big win not only for Tangentia but for the people of Ontario, who now have a more convenient way to pick up a bottle of wine.
Why choose Tangentia?
Now, why would you choose Tangentia to provide you with Professional Services for your RPA project? With over 150 people globally and a recognized partner with the top 3 RPA platforms including UiPath, Automation Anywhere and BluePrism, we understand business and RPA very well. In addition, RPA companies don’t want to be in the business of Professional Services and rely heavily on partners like us to carry the baton over the finish line.
How can I help?
I advise companies in insurance, banking and finance on robotic process automation. I am also a certified RPA developer. When you sell technology I believe it’s important to know your products and to use them yourself. Only then can you truly be an trusted advisor. If you would like to have a conversation about RPA leave a comment below or send me a message and I will be happy to help.
About the Author
Mark Latimer is an Account Executive in Tangentia’s Automation & Digital practice. Tangentia is a Global Boutique Technology Solutions company with offices in Canada, US, and India. Mark helps organizations discover, identify and implement robotic process automation projects to improve an organization productivity and competitiveness. Tangentia has over 1000 customers in over a dozen countries and is one of North America’s fastest growing IT companies.
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