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An Introduction to Mobile Application Development

An Introduction to Mobile Application DevelopmentAn Introduction to Mobile Application Development

An Introduction to Mobile Application Development

Mobile application development is the process of designing and building software for use on mobile devices. A mobile application can be pre-installed or downloaded from an app store or mobile web browser. The application must have a network connection to a remote server or computer, which is facilitated by an application programming interface (API).

Mobile Application Platforms

Most mobile applications are developed for two main smartphone platforms—the Android operating system and Apple’s iOS. While Apple creates its iOS exclusively for its own iPhones and other mobile devices, Google develops the Android system so that it can be used on devices other than their own.

Each of these platforms requires different software development kits (SDKs) and each uses different development tools. It is common for developers to develop mobile applications to be compatible with both Android and iOS.

Types of Mobile Applications

There are four types of mobile applications that are typically developed, each of which comes with advantages and disadvantages. They are:

Native Mobile Applications

Native mobile applications are developed strictly to be run on the operating system of the target device, whether that is Android or iOS. This means they are developed using the programming language and frameworks that are provided by Google or Apple.

These applications offer the best runtime performance, plus they provide direct access to the APIs of the device. However, they cost more to build and maintain and there is more than one code-base for each platform, making it more complex and requiring a highly specialized skillset to develop.

Cross-platform Native Mobile Applications

These are mobile applications that are initially developed using multiple programming languages and frameworks but are then assembled specifically to be used on a specific operating system.

With a single code base that can be used for multiple platforms, this is a more versatile option. The applications are easy to build and maintain, but there are limitations to their performance because of the need for bridging and the use of libraries for native device features.

Hybrid Mobile Applications

These are mobile applications that are developed using standard web programming languages, such as HTML5 and JavaScript. Once created, they are bundled into app installation packages. They can then operate on a web container that makes it possible for the app to run on a browser and on native devices via an API.

The code base for these mobile applications is shared between the app and the web. This means mobile applications can be built using a web development skillset. However, these applications come with lower performance when compared to native applications. There is also limited support when it comes to native device features.

Progressive Web Applications

Progressive Web Applications (PWAs) are web applications that are fully available via a web browser. This means they are not available via an app store and there is no app installation required. The experience is just like using a true application, but with the benefits of operating via a browser, such as running background processes and linking to the home screen of the device.

This type of mobile application provides the most flexibility because the same application can be used on a mobile device and on the web. Plus, there is no installation required. Instead, the app is available via a URL. Again, this type of application offers limited support when it comes to native device features and the capabilities of the app are browser dependent.

Mobile Application Development Lifecycle

Mobile Application Development Lifecycle

Mobile applications rely on two core components—the mobile application itself, known as the “front-end,” which is integrated with the cloud-based “backend.” The backend supports the mobile front-end, supplying it with the data required to run and comply with user requests. Communication between the backend and the front end takes place via APIs.

In most cases, a mobile application programmer is a person with the skillset and knowledge to develop the front-end application that resides on the user’s device. The development of the front end can be done by a single person or a team of people. The application development lifecycle is comprised of the following steps:

  • Development
  • Testing
  • Release
  • Monitoring
  • Analysis

These steps are repeated as necessary until the application is running smoothly.

In many cases, the backend services are provided by a third party. Only when the mobile application backend is highly specific to the application domain and there are intellectual property concerns will mobile application programmers build their own backend. When it comes to the backend development lifecycle, it is similar to that of the front-end, as follows:

  • Development
  • Testing
  • Release
  • Monitoring
  • Analysis

There is also a new method of application development known as low-code app development.This is a method of developing applications that make it easy for people with little coding experience to build an app using a highly visual drag-and-drop interface. The benefit of this ethod of application development is that non-IT people can easily develop apps with very little knowledge of coding, taking the pressure off IT teams and helping minimize IT backlog.

Mobile Application Development Services

Mobile applications require many different services that can be supplied by a third party, making the development process easier. These include:

  • Management of user sign-up/sign-in
  • Social media login
  • User engagement/analytics
  • Push notifications
  • Real device testing
  • Cloud storage
  • Offline and real-time data
  • Cloud functions
  • Application logic
  • Conversational bots
  • Speech recognition
  • Video and image recognition

Reach out to a Tangentia team member today to learn more about how we can help you excel at mobile application development, so you can deliver the applications your users want.

Get Started on Your Digital Journey Today

Book a discovery call with a member of Tangentia’s digital team today to find out more.

The Future of Chatbots: How Conversational AI Presents Game-Changing Opportunities

Conversational AIConversational AI

The Future of Chatbots: How Conversational AI Presents Game-Changing Opportunities

Artificial intelligence doesn’t just exist in the world of science fiction anymore. As this revolutionary technology continues to advance, so will many parts of everyday life and how we interact with digital cyberspace.

In 2020, Analysts reported an estimated global chatbot market size of US$430.9 million and expect the market to expand at a compound annual growth rate (CAGR) of 24.9% by 2028. One of the biggest drivers of this growth is the rapidly increasing adoption of customer service activities among online enterprises and e-commerce businesses to reduce operating costs.

As more people gravitate towards online shopping, digital business transactions, and overall digital integration into everyday life, businesses will feel more pressure to upgrade their chatbot technology if they want to stay ahead of the game, consumer trends, and more.

The Chatbots of the Past

Chatbots, at their most basic level, are interactive platforms developed using either a set of rules or more recently, artificial intelligence (AI) technology.

The function of chatbots is simple. They are designed to interact with humans through messaging and textual conversation processes to help troubleshoot technical problems, answer questions, and aid in site navigation across various sectors.

Some current chatbots still exist in relatively technological infancy. Using built-in scripts to display an illusion of intelligence in answering user questions has led to increasingly frustrating problems that demand more complex solutions.

While older chatbot builders were designed to simply imitate human interaction, they are limited in their ability to capture the nuances of human conversation and provide the value-added scope of what chatbots can do for customers and users everywhere. But that’s where conversational AI comes in.

The Chatbots of the Future

The first generation of chatbots served a useful purpose in making customer service more accessible. However, their technological limitations and inability to handle complex human language, intents, and other aspects of communication have paved the way for conversational AI.

Through innovations like the third generation of Generative Pre-Trained Transformer or GPT-3, chatbot developers are using internet data to generate numerous types of text. Deep learning neural networks opposed to set scripts allow conversational AI to encompass billions of machine learning parameters that have users thinking they are speaking to a real human.

Frontrunners in this space include companies like Tangentia, which provide businesses the industry expertise in automation and chatbot builders that integrate complex technological functions. The TiA Chatbot is a conversational AI chatbot that forms a core part of the Tangentia Intelligent Automation (TiA) platform. Combining intelligent voice capabilities, analytics, and reporting dashboards, RPA integration, and more, this chatbot offers customer service of the future.

Additionally, markets like intelligent virtual assistants (VA) also have been increasing their reach for AI technology and AI-powered chatbots. Like consumer-focused enterprises, conversational AI makes it possible for each student to individualize their on-campus and academic experiences.

The increased accessibility, personalization capabilities, and language comprehension using this technology have completely changed the game of VA and the future of chatbots.

What Enhanced Conversational AI Means for the Customer Experience

With conversational AI chatbot technology advancing quickly, its improvement and innovation benefit both consumers and enterprises. Investment in this technology helps give digitally-driven businesses a leg up on the competition and provides more intuitive and user-friendly functionality for consumers seeking solutions to simple and complex problems.

Here are just a few of the key benefits of conversational AI chatbots:

Customers Get Answers Faster

Chatbots use popular phrases and searches to generate answers that consumers need to obtain. Using aggregated data from each user, conversational AI builds on its bank of phrases and keywords to develop faster responses and more understanding of the nuances in language and communication. When consumers expect perfection in the age of digital automation, conversational AI chatbots push businesses and companies closer to 100%.

Increase Personalization of the Customer Experience

Current, simple script chatbots function well in deflecting straightforward, commonly asked questions that have an obvious response.

However, when more complicated problems arise, they fall short. Investing in more intuitive and complex chatbot technology integrates with other business systems to create a more streamlined customer experience. Without the need to cycle through a list of relevant words, conversational AI gets customers where they want to go more effectively.

Smarter Chatbots Means Enhanced Customer Satisfaction

The biggest economic upside to conversational AI-driven chatbots is that they learn. As they bank customer interaction information over time, they’ll continually analyze that data and turn it into meaningful insights. Learning how humans use language and alternative communication styles keeps track of what works and what doesn’t in each interaction they have.

Every interaction is more data businesses and companies can use to create a more efficient and user-friendly chatbot. As the e-commerce market continues to rapidly expand every day, making sure potential customers find the solutions they need when they need it can make or break a sale, or determine if consumers continue coming back to your site.

Get the Competitive Edge With Conversational AI Chatbots

As digital transformations continue to advance, it has become harder to ignore how consequential the chatbot industry’s role is in dictating how businesses and consumers interact.

Chatbots hold the keys to the potential success your business has in the online marketplace. As the future of Artificial Intelligence, conversational AI creates a distinct personality that feels more natural in how it speaks.

Chatbot development helps businesses take extremely valuable data from traffic already feeding through business pages, and uses them to create customer service that works. In a type of Turing Test, customers get a more fluid back-and-forth instead of the traditional robotic response that can be frustrating to navigate. At the end of the day, customers want the perfect answer instantaneously and conversational AI chatbots create a future where that is possible.

Work With Professionals Who Know Digital Transformation Best

It's up to businesses and companies to consider the necessities of chatbots when building their e-commerce presence. However, without innovation in the digital age, businesses may get left behind.

Working with Tangentia can give your chatbot that competitive edge with conversational AI and innovative chatbot building. As an industry leader in Agile Digital Transformation for Automation, B2B, chatbot building, we work directly with businesses of all sizes to achieve simple solutions to complex technological tasks.

Contact Tangentia today for more information and to schedule a POC on building a conversational AI-powered chatbot that will take your customer service experience to the next level.

Get Started on Your AI Journey Today

Book a discovery call with a member of Tangentia’s automation team today to find out more about what RPA can do for you.

Monthly Tangentia Byte December 2021

  • Monthly Tangentia Byte
    December 2021

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We at Tangentia wish you and yours a Merry Christmas and a joyous and safe holiday season.



eBook: The State of RPA in 2021-Benefits, Current Trends, and What the Future Holds in 2022
Businesses of all sizes are exploring how RPA) can make an impact within their organization. Download the eBook to learn what trends are driving RPA adoption forward and other key insights into RPA solutions for 2022.


eBook: Process Invoices Automatically to Drive Efficiency, Reduce Costs & Errors
Read this eBook to find out how a leading organization like Hitachi Vantara leverages AI-powered RPA to automatically process over 80,000 invoices, achieve 75% straight-through processing, and 100% reduction in errors.



Embrace RPA Now to Remain Competitive
Enter RPA, automation software that uses software bots to perform individual tasks and end-to-end processes, improving productivity while taking the processing burden off of human workers.


Top RPA Tools Every RPA Developer Should Know
Saurav Revankar is part of the Marketing team at Tangentia. Read this article written by him to know what are the top RPA tools every developer should know as per the industry demand.


As a part of our ‘Think Global, Act Local’ strategy, we are accelerating our expansion into the U.S. market. The expansion comes with the promise of creating more job opportunities for aspiring candidates, who want to be a part of the dynamic and fast-evolving automation and artificial intelligence industry. We welcome George Bennett who has joined Tangentia America as VP of Business Development who will be based in Phoenix, Arizona. Anna Thomas who heads Tangentia PMO globally and is based in Atlanta, Georgia will be leading the US expansion along with George. Read all about the expansion of Tangentia America.
An ISO 9001:2015 and ISO/IEC 27001:2013 Certified Company

Expanding Robotic Process Automation business in the U.S. – Tangentia America

Expanding Robotic Process Automation business in the U.S. – Tangentia AmericaExpanding Robotic Process Automation business in the U.S. – Tangentia America

Expanding Robotic Process Automation business in the U.S. – Tangentia America

Tangentia, a leading global agile digital transformation company, headquartered in Toronto, Canada and with operations in Goa and Kerala in India, has expanded its footprint in the U.S. Market as part of their rapid growth and global strategy. The expansion which has been brewing for sometime now, will accelerate with the hiring of George Bennett who has joined Tangentia America as VP of Business Development to be based in Phoenix, Arizona.

Through its local presence in Canada, India and now in the USA, Tangentia has been able to provide its customers with a “Global Boutique” delivery model. Tangentia boasts 1000+ customers worldwide which includes 13 Fortune 500 customers in 30+ countries. Tangentia proprietary platforms like Tangentia Gateway and TiA (Tangentia Intelligent Automation) manage transactions worth more than USD 10 Billion worldwide every year, which include processing B2B transactions for India’s largest retailer, the largest appliance manufacturer in the world and the largest beverage alcohol distributor in the world.

Expanding into the U.S. market comes with the promise of creating more job opportunities for aspiring candidates, who want to be a part of the dynamic and fast-evolving automation and artificial intelligence industry. Robotic Process Automation (RPA) is positioned to be over half of Tangentia’s business and is on track to be a 50 million dollar organization with over 500 employees by 2025.

George BennettGeorge Bennett, VP of Business Development at Tangentia says “I am honored to be part of an organization that is rapidly expanding and delivering impactful solutions to its customers that change the way people work. The need and demand for Robotic Process Automation will continue to grow as more organizations of all sizes look to ensure business continuity and streamline their workforce.” George is a graduate of the prestigious West Point Military Academy and has managed more than 300 million dollars in revenue when at FileNet which was bought by IBM. He was also a member of the US WaterPolo Olympic team.

Anna ThomasAnna Thomas who heads Tangentia PMO globally, will be leading the US expansion along with George. Anna is based in Atlanta, Georgia and is an alumni of the prestigious Indian Institute of Management (IIM-Calcutta) and completed her Micromasters in Supply Chain Management from MIT. She has worked at large global companies like Coca Cola, J&J, Amgen, Ryder, Reliance, and many others. Anna on Tangentia's foray into the US, “Customers may be separated geographically but their core business is still the same. Tangentia brings to the table an extensive experience in transforming customer business globally, excellent delivery on Projects and a commitment to partner with the customers in their transformation journey. Our customer success stories cut across industries like Healthcare, Energy, Retail, Finance, Real estate and Telecom. The US market is exciting with boundless opportunities and Tangentia is all geared up to take on this challenge”

“The move to add more people locally in the US is part of our ‘Think Global, Act Local’ strategy and although we already had several customers in the USA and a minor office presence, this is going to be a major strategic push into the USA. With local presence and support coupled with our award-winning global delivery model, we will bring more value to our current and future customers.” Says Vijay Thomas, Tangentia CEO and founder.

Tangentia’s expanding into the U.S. market via Tangentia America will accelerate the mission to automate, innovate and make an impact.

Get Started on Your RPA Journey Today

Book a discovery call with a member of Tangentia’s automation team today to find out more about what RPA can do for you.

RPA Removes Process Burden for Enterprises

RPA Removes Process Burden for EnterprisesRPA Removes Process Burden for Enterprises

RPA Removes Process Burden for Enterprises

The larger an organization is, the more complex their processes. The more complex these processes are, the longer they take to complete and the more prone they are to error. Human workers can spend hours executing processes, such as accounts payable processes or customer onboarding, 70% of which could be automated. This is time they could spend on tasks of higher value.

Enter robotic process automation (RPA), an automation software that uses software bots to perform individual tasks and end-to-end processes, improving productivity while taking the process burden off of human workers. In fact, RPA is so effective that 53% of respondents to a Deloitte RPA Survey said they are already implementing RPA in their organizations.

But what is it about automation that makes such a difference? Why is RPA for enterprise so beneficial? Let’s take a closer look.

Why RPA for Enterprise?

The most obvious benefits of enterprise RPA are that it significantly reduces costs and increases productivity and accuracy. Bots can perform processes in a fraction of the time of a human worker, meaning they can get more done in a shorter amount of time, and without the inevitable error that comes with manually performing these processes.

But when we dig deeper, it is easy to see that there are additional benefits to RPA for enterprise. These include:

  • Ease of development: Bots can be created and programmed with minimal, if any coding. This means you don’t have to be a programming wizard to create the bots you need.
  • Full customization: RPA can be fully customized to meet your unique business needs, ensuring only the processes relevant to your organization are automated.
  • Full scalability: Bots are controlled by a central management server that includes bot management features such as scheduling and queueing. This means it is easy to increase or decrease scale as needed, you can bulk process actions and you can assign actions to bots based on priority.
  • Seamless integration: RPA can be seamlessly integrated with your IT infrastructure and all your apps and systems, whether they are legacy, cloud-based or hybrid.
  • RPA management: You will enjoy features such as a user-friendly interface to monitor bot activities and performance and the ability for humans to intervene when necessary.
  • Heightened security and compliance: RPA allows you to ensure bots have encrypted credentials for access to your systems and that only authorized human workers have access to the RPA system. You will also be able to adhere to all relevant security standards and generate audit trails and reports.
  • Employee satisfaction: Employees who are relieved of manually running processes will be able to focus on tasks that are of higher value and more meaningful to the company. The result is employees who feel like they are contributing to the greater good and who are more engaged because of it.

RPA Use Cases for Enterprise

Customer Communications

RPA can improve customer communications by answering general inquiries that would keep a human worker from deeper engagement with customers. RPA can do this through web-based chat, SMS text messaging and other media. When human workers no longer need to answer every inquiry, they can handle more complex requests and issues from customers and focus on building and strengthening customer relationships.

Human Resources

Human resources is a data-heavy department that deals with employee data, payroll and benefits and accounts payable and receivable. Besides pulling data and form-filling, RPA can do things like track an employee’s sales results or their continuing education record. The RPA system can then respond, perhaps by setting new sales targets for the employee or notifying management of the need for additional training.

Data Management

Data management is a massive undertaking in many industries, such as healthcare and legal. In healthcare, patient information when onboarding new patients and the transfer of patient information between healthcare providers is a massive undertaking. The same can be said for the legal industry, where lawyers often spend many unbillable hours dealing with paperwork and timesheets.

RPA can take care of this data management in a number of ways. Bots can be programmed to pull information from a variety of sources and input information into forms. RPA can also create a centralized repository for all relevant information on a patient or client, making it easy to access by those authorized to do so.

Embrace RPA Now to Remain Competitive

Large enterprises are wise to embrace the RPA revolution now. Remaining competitive in your industry doesn’t just mean keeping up with other enterprises of similar size. It also means being able to compete with startups and small and medium businesses (SMBs) that can more easily adopt and implement RPA, allowing them to reduce costs from day one, grow quickly and scale easily.

Book a discovery call with a member of the Tangentia team today to find out more about what RPA can do for your enterprise.

Get Started on Your RPA Journey Today

Book a discovery call with a member of Tangentia’s automation team today to find out more about what RPA can do for you.

Monthly Tangentia Byte November 2021

  • Tangentia November NewsletterTangentia November Newsletter

    Monthly Tangentia Byte
    November 2021

‌


The big question is ‘Can Intelligent Automation be the answer to the Great Resignation?’
Authored by Vijay Thomas, CEO & Founder Tangentia, and Pria Vijayaratnam, Account Executive, North America – Tangentia, this article provides an insight into how automation can revolutionize your operations with a hybrid workforce and give your business the boost it needs for the future.



Automating Your Inventory
How can retail companies improve their stock management and inventory processes? For most businesses, the answer is automation. Automation resolves all these issues. It is intrinsically efficient and requires complete item information, and eliminates human error.


RPA for SMBs and Startups
RPA is one of the most advanced technologies available to businesses today. It is designed to help businesses automate processes to bring about greater efficiency and productivity at significant cost savings. As such, it might not sound like technology SMBs, or startups would be wise to invest in.



Improve New Hire Retention by 82% with Robotic Process Automation
Download the free ebook “Creating a Better Experience with Intelligent Automation” to learn how Intelligent Automation can help your existing systems to improve the new hire experience, shorten time-to-productivity, and free HR staff from low-value manual tasks. 


Process Invoices Automatically to Drive Efficiency, Reduce Costs and Errors
Download and read this eBook to find out how a leading organization like Hitachi Vantara leverages AI-powered RPA to automatically process over 80,000 invoices, achieve 75% straight-through processing, and 100% reduction in errors.


We’re extremely delighted to announce that team Tangentia has won in multiple categories for the Automation Anywhere Awards for Partners as a part of the Global Awards Program.
Kudos to the team and congratulations to the winners. This recognition is a testament to Tangentia’s belief in Women’s Power, and to the brilliant team dedicated to driving excellence.
Get featured as a case study


We’re so excited that you’ve achieved amazing results with our product/service. We want to showcase the good stuff you’re doing—to show people what you’ve accomplished in your space.
To get featured as a case study, mail us at marketing@tangentia.com or submit the form.
An ISO 9001:2015 and ISO/IEC 27001:2013 Certified Company

‌


The big question is ‘Can Intelligent Automation be the answer to the Great Resignation?’
Authored by Vijay Thomas, CEO & Founder Tangentia, and Pria Vijayaratnam, Account Executive, North America – Tangentia, this article provides an insight into how automation can revolutionize your operations with a hybrid workforce and give your business the boost it needs for the future.



Automating Your Inventory
How can retail companies improve their stock management and inventory processes? For most businesses, the answer is automation. Automation resolves all these issues. It is intrinsically efficient and requires complete item information, and eliminates human error.


RPA for SMBs and Startups
RPA is one of the most advanced technologies available to businesses today. It is designed to help businesses automate processes to bring about greater efficiency and productivity at significant cost savings. As such, it might not sound like technology SMBs, or startups would be wise to invest in.



Improve New Hire Retention by 82% with Robotic Process Automation
Download the free ebook “Creating a Better Experience with Intelligent Automation” to learn how Intelligent Automation can help your existing systems to improve the new hire experience, shorten time-to-productivity, and free HR staff from low-value manual tasks. 


Process Invoices Automatically to Drive Efficiency, Reduce Costs and Errors
Download and read this eBook to find out how a leading organization like Hitachi Vantara leverages AI-powered RPA to automatically process over 80,000 invoices, achieve 75% straight-through processing, and 100% reduction in errors.


We’re extremely delighted to announce that team Tangentia has won in multiple categories for the Automation Anywhere Awards for Partners as a part of the Global Awards Program.
Kudos to the team and congratulations to the winners. This recognition is a testament to Tangentia’s belief in Women’s Power, and to the brilliant team dedicated to driving excellence.
Get featured as a case study


We’re so excited that you’ve achieved amazing results with our product/service. We want to showcase the good stuff you’re doing—to show people what you’ve accomplished in your space.
To get featured as a case study, mail us at marketing@tangentia.com or submit the form.
An ISO 9001:2015 and ISO/IEC 27001:2013 Certified Company

Monthly Tangentia Byte October 2021

  • Monthly Tangentia Byte
    October 2021

‌


The Need to Fill RPA Job Positions Is Growing Exponentially
The predominant concern with the implementation of Robotic Process Automation in the workforce is the panic of losing jobs and being replaced by digital workers. Contrary to popular belief – Intelligent Automation has allowed human employees to find meaning within their roles, become more innovative, resulting in the creation of new jobs.



What You Need to Know About Automation Debt
Automation is taking charge of businesses across various industries. More than 90% of Businesses are using Automation at some level. While 90% seems impressive, it doesn’t mean these businesses are using Automation to its fullest potential or have tapped every Automation opportunity. In fact, many businesses are facing automation debt.


Improve New Hire Retention by 82% with RPA
Use Intelligent Automation with your existing systems to improve the new hire experience, shorten time-to-productivity and free HR staff from low-value manual tasks. Download the free eBook “Creating a Better Experience with Intelligent Automation” to learn how RPA can help improve new hire retention and increase productivity.



Tangentia wins CAMSC Technology and Innovation Award 2021
The Tangentia team in Canada is honoured to have won the Technology and Innovation Award in its first year of being a member of the CAMSC. 
Tangentia sponsors Padre Conceicao College of Engineering TECHYON 2021
Tangentia was a part of ‘Techyon 2021’, an event that was organized by the Padre Conceicao College of Engineering, Verna, a leading Engineering Institute in Goa, India.


Is Intelligent Automation the answer to the Great Resignation?
The times we are living in are unprecedented. The COVID-19 pandemic has not only changed how we work; it has changed how we view work. In the U.S., close to 4.3 million people voluntarily quit their jobs in August 2021. The reasons for this are many, including low wages, lack of career growth, boredom, and even pandemic fatigue. However, the result is that many companies are being left with staff shortages that threaten their business operations.


Automation Anywhere Recognizes Tangentia as a Verified Services Partner
Global digital transformation company Tangentia has been awarded the recognition and accreditation from Automation Anywhere as a Verified Services Partner.
Customer Spotlight


Tangentia is a proud RPA partner of Lifemark Health Group!
Lifemark Health Group is CARF International-accredited healthcare service provider. They believe in delivering the highest quality of client service care. Download the case study to know how Tangentia helped Lifemark to reach a new level of efficiency by integrating RPA into their everyday task.
An ISO 9001:2015 and ISO/IEC 27001:2013 Certified Company

‌


The Need to Fill RPA Job Positions Is Growing Exponentially
The predominant concern with the implementation of Robotic Process Automation in the workforce is the panic of losing jobs and being replaced by digital workers. Contrary to popular belief – Intelligent Automation has allowed human employees to find meaning within their roles, become more innovative, resulting in the creation of new jobs.



What You Need to Know About Automation Debt
Automation is taking charge of businesses across various industries. More than 90% of Businesses are using Automation at some level. While 90% seems impressive, it doesn’t mean these businesses are using Automation to its fullest potential or have tapped every Automation opportunity. In fact, many businesses are facing automation debt.


Improve New Hire Retention by 82% with RPA
Use Intelligent Automation with your existing systems to improve the new hire experience, shorten time-to-productivity and free HR staff from low-value manual tasks. Download the free eBook “Creating a Better Experience with Intelligent Automation” to learn how RPA can help improve new hire retention and increase productivity.



Tangentia wins CAMSC Technology and Innovation Award 2021
The Tangentia team in Canada is honoured to have won the Technology and Innovation Award in its first year of being a member of the CAMSC. 
Tangentia sponsors Padre Conceicao College of Engineering TECHYON 2021
Tangentia was a part of ‘Techyon 2021’, an event that was organized by the Padre Conceicao College of Engineering, Verna, a leading Engineering Institute in Goa, India.


Is Intelligent Automation the answer to the Great Resignation?
The times we are living in are unprecedented. The COVID-19 pandemic has not only changed how we work; it has changed how we view work. In the U.S., close to 4.3 million people voluntarily quit their jobs in August 2021. The reasons for this are many, including low wages, lack of career growth, boredom, and even pandemic fatigue. However, the result is that many companies are being left with staff shortages that threaten their business operations.


Automation Anywhere Recognizes Tangentia as a Verified Services Partner
Global digital transformation company Tangentia has been awarded the recognition and accreditation from Automation Anywhere as a Verified Services Partner.
Customer Spotlight


Tangentia is a proud RPA partner of Lifemark Health Group!
Lifemark Health Group is CARF International-accredited healthcare service provider. They believe in delivering the highest quality of client service care. Download the case study to know how Tangentia helped Lifemark to reach a new level of efficiency by integrating RPA into their everyday task.
An ISO 9001:2015 and ISO/IEC 27001:2013 Certified Company

Is Intelligent Automation the answer to the Great Resignation?

tangentia verified services partnertangentia verified services partner

Is Intelligent Automation the answer to the Great Resignation?

Author: Pria Vijayaratnam and Vijay Thomas

The times we are living in are unprecedented. The COVID-19 pandemic has not only changed how we work; it has changed how we view work. In the U.S., close to 4.3 million people voluntarily quit their jobs in August 2021. The reasons for this are many, including low wages, lack of career growth, boredom, and even pandemic fatigue. However, the result is that many companies are being left with staff shortages that threaten their business operations.

Executives are in a place where they have to brainstorm how they can keep their company functioning with fewer staff members. They bounce ideas back and forth—maybe they need to fix their recruitment strategy, invest more time and money into employee retention or completely change their business plan.

But there is a better solution, one that improves operations and costs less. It’s Automation. But before we get into what automation is and what it can do for you, let’s take a quick look at what losing human staff members means for a company.

What is the impact on a business when an employee resigns?

At first glance, it is clear that when a person resigns from a company, the tasks they once performed are left undone, unless there is someone to come in and take over. However, when a company loses their workforce, they lose more than just a body. They also lose the following:

  • Leaders with industry knowledge, insights, and connections
  • Innovators and thinkers who contribute great value to the company
  • The institutional knowledge about services, products, and customers that goes with them

Is Automation the answer?

Automation—Robotic Process Automation to be precise—is the answer for many companies that are experiencing staff shortages. Software bots, or simply bots, can step in and handle repetitive tasks that are time-consuming and prone to human error.

These bots don’t need to sleep, a salary, or breaks and they won’t get sick or resign. What they will do is pick up the slack and leave your existing human workforce to focus on tasks that offer a higher value to the company and that are more meaningful to them. These bots can be programmed with all the institutional knowledge an employee would have, so nothing is lost.

Where can automation be used?

Robotic Process Automation is being adopted in many different departments across a number of industries. For example, it can be utilized in your Finance, HR and IT departments, and intelligent automation is revolutionizing processes in industries such as retail, automotive, finance and banking, oil and gas, and manufacturing. Examples of tasks intelligent automation can handle in a variety of industries include:

  • Onboarding and offboarding new employees, customers, or suppliers
  • Answering general customer queries and FAQs
  • Sending appointment reminders
  • Processing invoices for accounts payable
  • Checking through transactions and databases to confirm identity and detect fraud
  • Generating reports

Yes, we still need people

The goal here is not to replace human workers. The need for people will never go away. But how we leverage those workers is changing. People have so much more to give the companies they work for other than simply entering data and answering general inquiries.

Not only that but employees want intellectually stimulating work that challenges them and that truly contributes to the success of the organization for which they work. Intelligent automation can free them up for retraining and to focus on higher-value tasks, such as engaging with and building relationships with clients.

Think about how valuable this can be for your organization. Imagine a workforce that is trained, reliable, and able to complete tasks in a matter of seconds. Think of making better use of your human workforce to bring more value to your company. With intelligent automation, this can be your future—and you can begin that future now.

Combat the great employee resignation or the great exit as some people call it with Automation today. Connect with one of our team members at Tangentia and discover how we can create a customized automated solution to revolutionize your company processes and hiring needs.

Get Started on Your RPA Journey Today

Book a discovery call with a member of Tangentia’s automation team today to find out more about what RPA can do for you.