AI Powered Chatbots in Higher Education | A Positive Impact for Students and Administrations


  • AI Powered Chatbots in Higher Education
    A Positive Impact for Students and Administrations

Artificial intelligence (AI) is taking the world by storm. The global intelligent virtual assistant (VA) market is set to reach more than $25 billion by 2025. In day-to-day life people interact with AI for shopping, banking, and smart home devices. In business, chatbots have made customer communications more efficient and a VA can help people organize their schedules and more quickly connect with the information they need to do their job better.

A VA is an AI technology that is also useful in the realm of higher education. In this setting, the VA can transform the university and college experience by helping students access the information they need when they need it. It can also help universities manage the inquiries and communications they receive from students and the general public.

How Students Can Use AI Powered Chatbots

AI Powered Chatbots make it possible for each student to individualize their on-campus experience and education. From asking questions regarding registration to finding out where the nearest campus coffee shop is to getting help with their work, an AI Chatbot is there to help students. There are many ways that students can enhance their college experience with an AI Chatbot such as:

  • Act like a teacher’s assistant, with 24/7 availability to answer student questions and complete tasks more quickly than a human assistant
  • Provide individualized teaching methods to help students learn better and more efficiently
  • Help international students with application and administration support using multi-language capabilities.
  • Provide students with reminders, on-campus information, help connecting with tutors, and answers to questions about facilities and life on-campus
  • Connect students with the on-campus support and processes they need to ensure their success and post-secondary education transition is as seamless as possible

AI Chatbot technology is advancing quickly, improving its capacity to provide more intuitive guidance for each student based on their individual needs.

How AI Powered Chatbots Can Help Universities

Universities have a limited staff that needs to service a very large student body. If enrollment grows, hiring more staff can be costly. With the use of a AI Chatbots, a university can easily and efficiently service a large student body by deploying an AI Chatbot to:

  • Answer standard student questions
  • Provide information to students quickly
  • Flag more complex questions or problems for staff to take care of
  • Free up staff to have more one-on-one time to help students where they need it most
  • Act as a teacher’s assistant for online and virtual learning environments
Introducing TIA – Tangentia’s Intelligent Automation Chatbot powered by IBM Watson

TIA can be built, trained, and deployed to provide individualized conversations via any application, device, or channel. It has the capability to:

  • Learn from minimal data
  • Process unstructured data
  • Handle massive amounts of data
  • Act as a decision support system for students
  • Be deployed on the public cloud and on-premises networks
  • Recommend improvements to the system
  • Rely on people or its own search engine as fallback

These capabilities provide higher education institutions with the means to offer the following services:

Language:

  • Assistant
  • Document Conversion
  • Natural Language Classifier
  • Natural Language Understanding
  • Tone Analyzer
  • Retrieve and Rank
  • Personality Insights
  • Speech:
    • Speech to Text
    • Text to Speech

Vision:

  • Visual Recognition

Data insights:

  • Discovery
  • Knowledge Studio
  • Discovery News

As an example of the use of TIA, an IBM Powered Watson Chatbot, a Canadian University was looking for a chatbot digital assistant that would allow the Office of the Registrar to improve their response time to student inquiries, particularly with online inquiries via email and direct chat services. With more than 80,000 emails, 71,000 phone calls, and 37,000 in-person inquiries, staff was frequently overwhelmed and working overtime to keep up.

Tangentia was chosen as the service provider and to demo their TIA Chatbot to the University. We trained the chatbot to help students and website visitors find the information they needed quickly and easily. In addition, we were able to provide smart integration with the University’s website and include live agent integration. Not only that, but we worked closely with the IBM Watson AI team and had a working chatbot demo built within five days!

Contact Tangentia today for more information and to schedule a POC on the IBM Watson Virtual Assistant and TIA.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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RPA Is Perfectly Positioned to Transform the Auto Sales Industry


  • RPA Is Perfectly Positioned to Transform the Auto Sales Industry

    By Rajhans Gupta

When a customer wants to buy a car and applies for an automobile loan, they choose the vehicle they want, put in the application, and hand over all their financial documentation. Then all is quiet on their front while they wait – and wait – to find out if they have been approved.

However, behind the scenes there are a number of tasks being done to process that loan application and finalize the sale of the vehicle. Most of these tasks are tedious, repetitive, and done manually, which is why the customer is left waiting. Simply put – it takes time.

RPA to the Rescue

This is where robotic process automation (RPA) can help. RPA is an automation system that can take these tedious and repetitive tasks and do them more quickly and more accurately than any human. Whether it is checking a customer’s credit history, verifying their information and documentation, loan boarding, sending out a welcome letter, or ensuring the title transfer of the vehicle, it can all be automated.

This is incredibly important at a time when auto retailers are facing a potential increase in demand for new vehicles. While auto sales have gone down due to COVID-19, that same reason is prompting many people to purchase a vehicle to stay off public transportation. It’s a potential silver lining for the auto industry.

Of course, the automation of the automobile industry isn’t new. Automation has been used on the factory floor for years and the industry has always been at the forefront of innovation when it comes to the manufacturing side of things. It is the sales side that, until now, has been lacking. Fortunately, that will soon be a thing of the past.

RPA Success in India

One of the hottest auto-buying markets in the world right now is India. In February of 2018, the sale of passenger vehicles rose by over 7%. Seven cars were being bought every minute. Tangentia saw this as the ideal market to integrate RPA into the auto loan process.

We partnered with the largest car dealership in India, to implement an RPA solution that would help them with their auto sales process. When a vehicle is purchased in India, the purchaser has to register with 12 different agencies to finalize the sale. These are agencies such as the department of transportation, insurance, roadside assistance, and vehicle warranty.

Prior to RPA implementation, the entire purchase and loan approval process was done manually. It took two days before a customer was approved and all the paperwork was done. It was a time- and energy-intensive process for sales associates. Yet, RPA took the entire process and shortened it from two days to 13 minutes.

This freed up associates’ time, made the process more efficient, and reduced the number of errors that occurred. It also made the customers happy because they didn’t have to wait long to get loan approval and get their new car on the road. This has significantly impacted the ROI for Indus Motors.

The Bottom Line

The more time sales associates spend on the sales floor, the more vehicles a dealership will sell. With RPA, sales associates won’t be tied to their computer and phone dealing with the tedious loan approval process and all the other number of things that must be done when selling a vehicle. Instead, RPA bots can take care of all that behind-the-scenes work and sales associates can be where they’re needed most – on the front line making sales.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
Read Now

Monthly Tangentia Byte May 2020

  • Monthly Tangentia Byte
    May 2020






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